Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Simply the BEST
on March 4, 2014
Posted by: TSSatlanta
There's really no reason to try to save a couple of bucks on some "other" software to do your taxes. If you want it right and with easy to follow explanations, just stick with TurboTax. I tried a "famous" tax program last year and it was a nightmare. It started out great, but then there was a problem and I couldn't go forward. I tried e-mailing and calling, waited on hold for over an hour and a half, then got a response that someone would contact me within A WEEK. What? I had one question about a PROBLEM with their program. When I did get a call, 6 days later, the guy was clueless. So, I just ate the money I'd paid for that program, bought TurboTax and finished my return the next day. No brainer.
What's great about it: It works! No glitchy stuff and easy to follow.
What's not so great: Hmmm...can't think of any. I used other products and this one is by far the best.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always
on March 4, 2014
Posted by: Bavaria08
In every aspect the Turbo tax is a splendid product. Keep up the good work in providing an more than excellent product
What's great about it: For years used, always easy to understand and follow the guidelines
What's not so great: cannot think of any
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Almost glitch free
on March 4, 2014
Posted by: TammyfrmGreenwd
As usual, I had a very good experience doing my taxes with Turbo Tax. However, on the prompt asking me if I got first time homebuyer's credit, I accidentally clicked yes, and then couldn't figure out how to remedy the problem, even after referring to the help section. Instead of banging my head against the wall, I just had to start over. Disappointing.
What's great about it: easy to follow promps
What's not so great: Click a wrong box and you have to start over to correct it
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
First Taxes
on March 4, 2014
Posted by: Jeffro68
First time user of Turbo Tax; smooth to use & understand. Easy steps for e-file Fed & State taxes.
What's great about it: Plug in the info w/o me calculating
What's not so great: Alot of forms to review I didn't need
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Delayed refund
on March 4, 2014
Posted by: BRU49
My refunds were delayed after I pressed the button to e-file them and moved on to another family member's return. TurboTax required a load of additional steps to complete the e-filing. When my refund didn't come and didn't come I finally went back in and found the problem. It should have been more straight forward.
What's great about it: Leads you through the process
What's not so great: Will lead you to believe something is done when it requires further action to complete
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
First Time User/Great
on March 4, 2014
Posted by: Dwain71957
I was nerves at first but as I went along it got easier. Will use Turbo Tax again.
What's great about it: Easy to follow
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fun
on March 4, 2014
Posted by: ThomasHF
TurboTax actually makes doing your taxes fun. It is easy to follow and easy to understand. I have complete confidence that the taxes are done correctly and completely.
What's great about it: Easy
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Product
on March 4, 2014
Posted by: Radagast97
Bug: IP personal pin, visible on 1040 didn't translate to transmitted return (e-file). Had to be entered via the walkthrough questions.
What's great about it: Easy to use, intuitive
What's not so great: Not all form information translates to return
Written by a customer while visiting turbotax.intuit.com