Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
2
Problems for MAC
on March 3, 2014
Posted by: edwardbear
I had many difficulties with program using my MacBook Pro. No obvious way to call for help. Following instructions, checked for updates of forms (early March) and recurrently messages came up saying forms would be available soon. When that got sorted out, couldn't e file due to "validation" problems. These didn't get resolved by the center staff, but rather by others in the "community" who should get royalties!
What's great about it: Detailed questions while completing the forms.
What's not so great: Extensive problems with updating forms, then couldn't e file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
18 Years
on March 3, 2014
Posted by: Poodle4Andy
I've used TurboTax to complete my taxes for 18 years. Always accurate and easy (as easy as taxes can get#.
This year's software was the same high quality that I've come to expect. Minor issues with information downloads of 1099 and W2 information #performance) and paying for the e-file seems slow as well.
I realize that some states don't require tax filing, but why not sell a version that includes the price of the state filing in the sales price?
What's great about it: Taxes done with 2-3 hours of work
What's not so great: Online Transactions seem slow
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you!! You made my Day.
on March 3, 2014
Posted by: JJ48Fan
Thank you! I was nervous about doing my taxes on my own for the first time, but your program was very easy to use and I was able to file my taxes in under an hour. I will definitely use your program again next year.
What's great about it: Easy, quick, risk for audit scale
What's not so great: None that I noticed
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use!
on March 3, 2014
Posted by: Paige09
I bought the edition with the free state download and didn't realize it would still cost to e-file. Once my payment information was entered and processed the program tells me that my return does not qualify for state efile because it used additional forms. That would've been good to know before I paid for something I couldn't use. :/
What's great about it: Easy to use and navigate. Accurately asked for all information when compared to my paid preparer's entries last year.
What's not so great: I bought the edition with the free state download and didn't realize it would still cost to e-file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Many improvements from last year
on March 3, 2014
Posted by: MphsTN
I was going to try another product this year, reluctantly, but I failed to turn off the auto renewal. I was presently surprised to find that most of my issues were resolved. I had problems the last 2 years not being able to navigate inside the pop-ups because the windows had nothing in them (no buttons, no text, no images). This has been resolved by 90% this year.
I like the product and feel very comfortable using it. I am confident in my return.
I like the product and feel very comfortable using it. I am confident in my return.
What's great about it: Quick entry and navigation, easy to understand questions, easy to file. I am confident in my return!
What's not so great: There are still some areas where I am unable to see info in pop-up boxes - but many less than last year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
easy to fill out
on March 3, 2014
Posted by: lbb3
once again found easy to use and update but some touchy areas on e-filing
What's great about it: easy
What's not so great: updates
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2013 Federal Taxes Done with TurboTax
on March 3, 2014
Posted by: DGummere
I have used TT for more than 10 years. Each iteration of the tool gets easier to use, even though the Tax Law it supports gets more complicated.
The only thing that would make this process more simple than TurboTax, would be the abolishment of the tax laws and move to a simpler alternative.
Great job and thanks to the TT folks.
What's great about it: Simple and easy
What's not so great: None that I can think of
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Better than last year but not great
on March 3, 2014
Posted by: HHHIII
Overall I would rate as average for 2013. Still needs improvement.
What's great about it: Auto transfer of dividends and interest better than last year
What's not so great: Kept asking for updates but there were none
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com