Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Recovering information
on March 2, 2014
Posted by: JackiesDad
I had to call in to get a pin number because I could not get to my adjusted gross income from my 2012 return.
What's great about it: Easy use
What's not so great: Could not retrieve last years AGI
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2013 Tax Software is Excellent!
on March 2, 2014
Posted by: a444carl
This is the best tax software yet that I have used. Been a long time user of this software. I love the ease of use and speed of getting it done. Thanks.
What's great about it: Transfer of data saved a bunch of time
What's not so great: Couldn't get exactly back to look at something quickly to view
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax Deluxe
on March 2, 2014
Posted by: Walker61
Check for updates needs to be at the very beginning before you get started entering data.
What's great about it: easy to follow instructions
What's not so great: more faqs
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Soooo Simple!!
on March 2, 2014
Posted by: rinorm
I love that you don't have to have any paperwork from last year to do your taxes, and that you can import almost everything. Also that there are so many areas for deductions that you may not know about but they have it all covered to maximize your refund.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Very helpful but calculations need to be checked
on March 2, 2014
Posted by: TheDuck1
I've been using TurboTax for years and never had any problems with my taxes. This year however I noticed that when I skipped around (doing sections out of order while waiting for 1099's, etc) some calculations weren't made. For example, I needed to re-enter data and restart the Education Expenses section to trigger the final calculation.
What's great about it: Easy to use
What's not so great: Some calculations weren't performed the first time through
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great customer service
on March 2, 2014
Posted by: spritz14
Had problems remembering my user ID and password from previous years. Apparently, so did the csr have difficulty identifing my account. Spent 1/2 hour on the phone, resulting in receiving an email from customer service with all the answers I needed to file my Federal and state returns. Thank you Heather in Texas.
What's great about it: Heather in TX stayed with it until qujirks were resolved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
excellent as usual and as expected
on March 2, 2014
Posted by: geeezerrboy
first time with pension distributions, 401k rollover, and social security distribution, so hand-holding was necessary and appreciated
What's great about it: handholding is super-clear
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Breezy Lemon Squeezy
on March 2, 2014
Posted by: AVerb
Turbo tax is super easy to navigate and walks you thru all pertinent deducts and income.
State E filing should be included.
What's great about it: Quick and easy
What's not so great: E file should include State for free
Written by a customer while visiting turbotax.intuit.com