Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
The Very Best
on March 1, 2014
Posted by: mark4lin
Again dreaded completing this years taxes. Again Turbo Tax made me wonder why! So complete, comprehensive, and user friendly, I would recomend this softwear to all
What's great about it: Step by Step great. User friendly. Time saver
What's not so great: Can't think of any
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
best program ever
on March 1, 2014
Posted by: mariposita
i love this program beats any other.
What's great about it: easy as 123
What's not so great: nothing
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 1, 2014
Posted by: kgisa
I have been a turbo tax user since 2006. Last year my pc died and in it was all the turbo tax records. I do have copies in cds but I did not load them unto my new pc. So after downloading the turbo tax for this year's filing...I had to start from scratch...I was probably spoiled from the previous years' filing when it just uploaded automatically. :-(
What's great about it: simple and quick
What's not so great: it took me a week to prepare for it. this time
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Refund
on March 1, 2014
Posted by: Makattack
I think the most challenging part was filing on a new house purchase. Where to find some of the info to put in the boxes.
What's great about it: Quick fill from last year
What's not so great: Sometimes a little confusing on new house purchase
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2013 Tax Preparation
on March 1, 2014
Posted by: GAK1947
Very satisfied with the product. Have been using for many years.
What's great about it: Very easy to understand steps and ample explanations.
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Cleared path to my refund
on March 1, 2014
Posted by: IndioFred
As usual I was very comforable with being led through the data input process. Hints, questions and explanations offered provided a comfort zone for me to ensure all bases were covered.
Downloading data directly from my financial institution greatly simplified that portion of the filing.
Thanks
Downloading data directly from my financial institution greatly simplified that portion of the filing.
Thanks
What's great about it: Data inputs requested were in logical sequence and clearly stated..
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Disappointed and frustrated
on March 1, 2014
Posted by: Condor10
I've been a content user of Turbo for 6 years and have recommended it to family and friends. But this year the program was rife with frustrating glitches.
Simple one: in order for a software update to work, you must exit Turbo, then relaunch. Never had to do that before, and it doesn't inform you of that requirement.
Example 2: The navigation completely skipped past "Charitable Deductions". We had to manually re-enter the navigation and select to choose our own, before it would let us access the donations section.
Example 3: When I finally completed and pushed the button to e-file, it tells me my internet connection isn't working?! I verify that it is. I close Turbo, re-open, and try again. This time it tells me I need to update the software before I send.
Simple one: in order for a software update to work, you must exit Turbo, then relaunch. Never had to do that before, and it doesn't inform you of that requirement.
Example 2: The navigation completely skipped past "Charitable Deductions". We had to manually re-enter the navigation and select to choose our own, before it would let us access the donations section.
Example 3: When I finally completed and pushed the button to e-file, it tells me my internet connection isn't working?! I verify that it is. I close Turbo, re-open, and try again. This time it tells me I need to update the software before I send.
We muscled our way through the return this year, but the "shine" has disappeared from TurbTax's prior year performance.
What's great about it: Intuitive navigation
What's not so great: 2013 version full of glitches
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
THE BEST
on March 1, 2014
Posted by: LOOSEY1
USED TURBO TAX FOR THE LAST 6 YEARS....EXCELLANT!!!!
What's great about it: ALL IN ONE ..EASY TO FOLLOW
What's not so great: NONE
Written by a customer while visiting turbotax.intuit.com