Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
2
Poor setup of charges
on March 1, 2014
Posted by: SirYort
When checking out I was charged a state filling fee first then was told I could not E-file, I had to call a Indian call center and get a refund. Your number should have been listed instead of taking three steps to get it. That said the charge should have taken place on acceptance or on transmittance not pay up front before the job was complete.
What's great about it: The program worked well and walked me through most items.
What's not so great: It was a little hazzy on what to do or put some of my wifes expances for her busness.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
6th year of using TurboTax
on March 1, 2014
Posted by: Anonymous
1. had trouble removing an entry but found solution in help.
2. Did not provide alternative method for capturing mileage deduction for charity (gas and oil expense alternative), which would have given me about $400 in additional deductions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
IT JUST GETS BETTER
on March 1, 2014
Posted by: GREATFULL
THIS IS MY FOURTH YEAR USING TURBOTAX, AND IT HAS BEEN ONE OF THE EASYEST.
What's great about it: EVERYTHING
What's not so great: NOTHING
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Tax Filing Feedback
on March 1, 2014
Posted by: KCWard333
I make over $120K and don't own a home. So I obviously can't itemize deductions. Turbotax should take a completely separate line, or sequence, always assuming that I took the standard deduction and so all those questions about Charity giving, etc…, that simply can't be taken unless you itemize, which you already know I can't, should not be asked. I spent a lot of time searching the web for how much I can claim, only to discover you are asking me to enter an about that doesn't apply because I am not itemizing deductions. It triggers a major "STUPID" alert that should be fixed.
What's great about it: Easy - mostly
What's not so great: More difficult than it should be for a simple return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My Turbotax 2013
on March 1, 2014
Posted by: CPeck
excellent experience
What's great about it: ease of filing
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2013
on March 1, 2014
Posted by: SuccessNancy
Easy and fast but seemingly thorough.
What's great about it: Simple and I liked the assitance
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax works well
on March 1, 2014
Posted by: smalloy14
I'm able to complete the work of entering info pretty easily. I can see the refund up above and do some what if trials to see how it impacts the refund. The help pop-up boxes are usually easy to understand with not too much accountant language. I e-file the Fed; mail the State return. I've been using it since 2008.
What's great about it: It asks easy to understand questions
What's not so great: It put my daughter's name instead of my son on a 1099-Q, but it is just for my records, so no big deal.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great all around
on March 1, 2014
Posted by: danb1969
Was very concise, simple and easy to follow. Need to know a little more that average terms for taxes though. Overall I would recommend this product..
What's great about it: Very simple to use
What's not so great: Would like a little more explanation on some terms..
Written by a customer while visiting turbotax.intuit.com