Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
My Taxes
on March 1, 2014
Posted by: Marieka
All in all I use Turbo Tax because it is easy.
What's great about it: Brought up everything I needed to input
What's not so great: some of the items I still am not sure I understand if they pertain to me
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Review 2013 Tax Year
on March 1, 2014
Posted by: dbrumb02
I have used TurboTax for many years and I like the guidance and how easy it is to use.
What's great about it: Easy to use and follow
What's not so great: Not applicable
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
EASY TO USE
on March 1, 2014
Posted by: OCASTELLAN
I HAVE USED TOURBOTAX FOR YEARS VERY SATISFIED.
What's great about it: FREE E-FILE ,
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Personal Tax 2013
on March 1, 2014
Posted by: CPTO
The help area is poor. You need to consolidate the advice into FAQ so there is not a need to search multiple help questions hoping to find the one that get an answer. This makes the experience a poor one and makes w=me wonder if I want to continue using turbo tax.
What's great about it: Carryover 2012 data
What's not so great: getting help with problems
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good product, but...
on March 1, 2014
Posted by: Silverblue
In general I am very happy with the software. I feel that some of the categories could be a little more specific with respect to instructions without having to proceed deeper into a category to find out that certain amounts should not be entered there. For example, I was unsure whether a 401k that was directly rolled over to an IRA should be entered as a distribution, even though it was non-taxable. I'm sure that Intuit is able to note the kinds of questions people ask in the Help center, and I'd hope that these questions are prospectively addressed in next year's version. A little extra instruction on the screen would not be difficult to include.
What's great about it: Accurate, mostly thorough
What's not so great: Could have much better descriptions
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great to use
on March 1, 2014
Posted by: Taxpiped
This year's edition of Turbotax was the most user friendly I have used. the only thing I didn't like was the fact that when you completed a section it always took you back to the top of the main screen. Then you must scroll down to the next section.
What's great about it: Over all it was easy to navigate
What's not so great: When you complete a section, it always went back to the top of the main screen.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 1, 2014
Posted by: gbtclone1003
I love Turbo Tax and will continue to use it every year!
What's great about it: It's so easy to navigate and looks for additional deductions
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great!!
on March 1, 2014
Posted by: Itscomplicated5
I love that my information is saved from year to year. I do not have to go in and re-enter anything unless something actually changed. It imports all my tax forms, easy! It is quick, does not stall. And when I do have an issue or question, the customer support people are in the USA and can clearly, quickly, and politely help me. Love it!
What's great about it: easy and quick
What's not so great: none
Written by a customer while visiting turbotax.intuit.com