Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
We trust Turbo Tax
on March 1, 2014
Posted by: BlockFive
We have been using Turbo Tax for the past 7 years. I am confident that the product offers us the best option.
What's great about it: The program is easy to use - the import from last year's taxes is very helpful
What's not so great: None that I can think of
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Very easy to follow
on March 1, 2014
Posted by: nainsi
The request to transfer info about last years return and supplementary information from Quickens should come up automatically, like it used to do, on the tax form you are about to prepare. You have to "hunt down" how to transfer the info and if you are unfamiliar with the program, you'll have a hard time finding it, or miss that feature all together.
What's not so great: Directions to pull deductions, etc. from Quickens file should come up automatically when completing tax forms,
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Highly Recommended
on March 1, 2014
Posted by: Matt85
Great features including transfer of previous year's return, with pertinent information, intuitive easy to use, walks you through step-by-step, audit prevention review procedures. Excellent do it yourself program.
What's great about it: Easy to use, prompts
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turboific
on March 1, 2014
Posted by: BellaRennie
I have used Turbo Tax for years. It is less expensive than going to accountant and much less stressful.
What's great about it: Quick and Easy
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
did fine
on March 1, 2014
Posted by: dslimmer
state filing should be part of the cost. everyone is beginning to offer free filing - why not build a loyal customer base now.
What's great about it: easy to use, asked questions, answered my questions.
What's not so great: fee for filing state is annoying. advertising and sales pitches throughout are distracting
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love this product
on March 1, 2014
Posted by: SDDan
I have been using these products for years, and continue to be amazed at how Intuit can improve TurboTax each year. Well done!
What's great about it: Great interview-like features; captures everything I need
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
First time
on March 1, 2014
Posted by: BuddyinVA
First time we used this, filed jointly and it was pretty easy, took about 2 hours total; take your time.
What's great about it: Walked us through step by step
What's not so great: None
Pros: I had a baby, My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Problematic e-filing
on March 1, 2014
Posted by: namenamename
I've been using TurboTax for years, since it was MacInTax, in fact. It's always worked well, no glitches, no problems.
However, this time I encountered problems with e-filing. The transmission wouldn't go through, and a dialog box told me to check for updates -- or to file by mail (which you can no longer do in New York State). I had already updated the software at the beginning, but I checked again anyway. No updates. Tried again, failed again. Tried a third, fourth, fifth time by backing up to the Review phase and starting again. No luck. Finally, I quit the application entirely, restarted it, and it worked.
A simple note that you should quit and restart the program after every time you download an update (it did that once on its own, actually) or as part of the "Transmission Failed" dialog box, would have saved a lot of frustration. Just add a sentence to that dialog box, problem solved!
What's great about it: Preparation is quick and simple.
What's not so great: Inexcusable E-Filing glitch
Written by a customer while visiting turbotax.intuit.com