Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
on February 26, 2014
Posted by: RandaTodd
You shouldn't do an update after I've been asked to fill in all the information ..... that should be done at the beginning, before we start entering information. The charitable contribution portion was very confusing after I filled in the info and then you did your updates and found errors.
What's great about it: Great help with all the right questions
What's not so great: Very confusing for charitable deductions portion.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Faster than a speeding bullet
on February 26, 2014
Posted by: AZBraveheart
This year, they cut the bull and went straight for the finish line. It's never been so easy feeling. Some of the tax lingo is confusing but Intuit didn't make the stupid laws that even the IRS can't explain most of the time. I really feel at ease now that I am done with my taxes. No Rolaids, no Tums. This is the best version of TurboTax I have ever used. Everyone should try it.
What's great about it: Fastest filing time I've ever experienced.
What's not so great: Lost in some of the new tax laws.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy, as always!
on February 26, 2014
Posted by: SCMikeJ
I've been using Turbotax for well over ten years. It is a breeze. Info needed from last year's return is automatically imported. Turbotax is the best way to prepare your taxes!
What's great about it: Easy, connect-the-dots approach
What's not so great: None
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on February 26, 2014
Posted by: Pappy41
I have used TurboTax for many years and have never found a reason to change.
What's great about it: Quick and Easy
What's not so great: Does not print my refund check (ha-ha)
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy Filing
on February 26, 2014
Posted by: Reg411
Filing my taxes was relatively easy. Liked the way some of the data from brokerage firms could be accessed over the inter net.
What's great about it: Liked the detailed step-by-step instructions.
What's not so great: Nothing serious
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Cumbersome procedure worse than last year
on February 26, 2014
Posted by: Bookworm1711
For ordinary tax filers TurboTax should work great with no problems. For me, since my tax return sometimes involves very meager income from book royalty, TurboTax, contrary to my previous advice which they followed last year, failed to create a choice point at the start of the Royalty Income section to distinguish between property royalty and author/book royalty. This they really need to fix.
On the other hand, TurboTax retained the improvement I suggested two years ago to place book royalty income on Schedule E instead of C. This correction has been a great plus.
Strangely, the option to update the TurboTax files was placed this year at the end of the process; this should have been the first order of business upon opening the program.
Many of the questions asked were unnecessary in the extreme. A person like myself who is retired on a pension would never be involved in most of the issues raised. TurboTax ought to work smarter to use the information from the prior year to avoid having to report all over again what is the source/type of pension income. After all, that has obviously not changed and never would change.
Because of these unnecessary issues, going through the process took far longer than it needed to. There should be a choice point when one gets to the search for applicable deductions that immediately lets the user decide to just take the standard deduction when the user knows for sure that there could not be enough deductions to qualify under itemized deductions, something that is likely true for many users.
The program interface is much improved, and were it not for TurboTax's failure to provide time-saving choice points for the user to select, and failure to account for obviously unchanging income status items from the previous year, wasting time of the user, I would have given the program Five Stars.
What's great about it: Eventually came out with the correct refund!
What's not so great: Four hours to process a simple standard deduction is absurd!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Disappointed
on February 26, 2014
Posted by: Wolfputter
Great until I had to enter a pin # for e-filling when I WAS NOT E-FILLING!!!!!
Could not get past this step until i entered a pin #.
Poor rating because i had to enter information that was not needed just get my forms printed so I could mail my check with the forms.
Could not get past this step until i entered a pin #.
Poor rating because i had to enter information that was not needed just get my forms printed so I could mail my check with the forms.
What's great about it: easy to use
What's not so great: had to enter a e-fill pin # when i was not e-filling
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy!
on February 26, 2014
Posted by: MaryanneKay
I love turbo tax and have used it now for about 20 years. ( I can't believe I am that old!) I wish that the child income section was a little easier and that there was a specific section for inputting Alaska PFD info. I have entered the PFD information in the wrong spot for the past 6 years and always have to change it in the review. Overall a fantastic product that I will continue to use and recommend to others!
What's great about it: I love the way that Turbo Tax walks me through everything.
What's not so great: Alaska PFD should have it's own heading. I always enter it in the wrong spot.
Written by a customer while visiting turbotax.intuit.com