Customer reviews from turbotax.intuit.com
TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average customer rating
4.6
(57,942 Reviews)
Rating breakdown 57,942 reviews
5 Stars
40,011
4 Stars
13,164
3 Stars
2,704
2 Stars
1,150
1 Star
913
Customer Reviews for TurboTax Deluxe Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Robert's Report
on February 17, 2014
Posted by: Nofreestateret
This is the 2nd year in a row that I was unable to efile state return for free. Was unable to get a response last year. Maybe this year will be different??
If not able to secure response or reimbursdement I will be switching to another software product next year
What's great about it: Easy to use
What's not so great: No free state e file
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
so so
on February 17, 2014
Posted by: aenperdue
Been using for years. Easy to use and understand. This year complications with 2106 form and could not e-file. TurboTax Techs could not fix problem. Had to paper mail. Not sure if I will return.
What's great about it: easy and simple to understand
What's not so great: cannot change 2106 to pass error check. Charge for direct deposit.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Experience
on February 17, 2014
Posted by: enash
I used to pay an accountant to do my taxes. With Turbo,
I get as much or more info than I did from him, for much less
money. try it..you'll like it.
I get as much or more info than I did from him, for much less
money. try it..you'll like it.
What's great about it: Very Easy to Use and Understand
What's not so great: None That I Can Think Of
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Easy
on February 17, 2014
Posted by: superstav4
Overall, great product. Been using it for years. Makes filing taxes quick and easy.
What's great about it: Goes through everything step by step
What's not so great: Clearer explanations on some things would be better
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always easy
on February 17, 2014
Posted by: mnmaxgram
I like sticking with Turbo Tax as I always know it will be easy to follow.
What's great about it: It is easy, and well explained
What's not so great: Need a section for Retiree's where the education and employment questions could be skipped
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on February 17, 2014
Posted by: LuandBu
Easy to use. There are a couple of places that I wasn't sure what to do. Such as no clear place as to where car taxes went . There was a place for property tax, like plane, boat, etc and there was a place for real estate tax and other property tax. I guess It doesn't matter because is all came out in the tax box on line 9, schedule A, but I spent a lot of time going back and forth with it. There were a couple of other issues like that but all in all pretty self explanatory.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Seemed more complicated
on February 17, 2014
Posted by: vincentts
After updating Turbo Tax, it was difficult to get back to where I needed to continue working on my taxes.
What's great about it: Step by Step guidance
What's not so great: Some of the forms were not available initially and had to update the software.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good as always
on February 17, 2014
Posted by: khakev
It keeps all the records straight, year after year. I have never had a problem and have been using it for at least 10 years.
What's great about it: explainations are clear
What's not so great: n/a
Written by a customer while visiting turbotax.intuit.com