Customer reviews from Samsung US
Samsung - 4G Mobile Hotspot (Verizon Wireless) (Verizon Wireless)
Average customer rating
2.7
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
12
4 Stars
13
3 Stars
4
2 Stars
9
1 Star
25
42%of customers recommend this product.
(
25 out of
59)
Customer Reviews for Samsung - 4G Mobile Hotspot (Verizon Wireless) (Verizon Wireless)
Customer Rating
2
Terrible battery charge
on May 1, 2011
Posted by: Hunter2011
from Florida
Expertise:Intermediate
I switched to the 4G Mobile Hotspot after using a USB broadband adapter. The broadband adapter ran off the battery or power of the laptop which was great because I never had to worry about charging and I always had internet access any time I needed it, even if for hours a day.
However, since purchasing an ipad, this product was recommended to me to allow me to connect wirelessly to the internet when away from my office. In my business, this was crucial as I'm on the road a lot, and interact with customers frequently.
The battery life of the Samsung Mobile Hotspot is horrible. I can barely use it for two hours when the battery dies. If I'm not near a convenient place to plug it in, I'm out of luck.
The connection also cuts in and out and is not consistent.
The lack of information on the battery life is missing. The manual is vague.
I'm very disappointed.
Pros: Lightweight, convenient size, nice design
Cons: Did not meet expectations, short battery life
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this device!
on June 19, 2011
Posted by: 2bfreeofthisdevice
Drops connections regularly on WAN side. DHCP server looses IP addresses and issues duplicate LAN ip. Stay away from this device. My Novatel MiFi rocked in comparison to this poorly executed unit. Samsung should re-engineer this unit and send all the early adopters a new one.
Cons: Did not meet expectations, drops connections randomly, not reliable
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Awful
on September 15, 2011
Posted by: bakesaleboy
from ashland city, tn
Expertise:Intermediate
If this product worked properly, it would be a great product. If I was able to stay connected to the internet with this product, it would be a great product. My connection is constantly being disrupted. I have configured the device so that it won't turn itself off automatically but now it just randomly loses connection with the computer. Within the few minutes it has taken me to write this review, it has lost and regained connection 6 times!!
If you need a stable, reliable, internet connection, avoid this product.
If you want something that works some of the time and don't really care how many times you have to hit reload to pull up an email, this is the product for you!!
If you need a stable, reliable, internet connection, avoid this product.
If you want something that works some of the time and don't really care how many times you have to hit reload to pull up an email, this is the product for you!!
Pros: Lightweight
Cons: Poor quality, Did not meet expectations, unreliable
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
This thing is going to drive me right over the edge.
on November 9, 2011
Posted by: 5lbs
from Middletown, MD
Expertise:Expert
I consider myself very tech savvy -- anything new, I either own it or can tell you why I don't. But, boy, did I miss the mark on this thing. I have never owned something that has caused me more frustration. Over and over and over and over and over and over -- in one session -- I am "not connected to the internet." SO frustrating. An absolute hunk of junk and I've never, ever said that about any product in my whole life. Please, please SAVE YOUR MONEY. Not to mention time and frustration. If I could give it less than one star, I would.
Cons: Poor quality, Did not meet expectations, simply does not work does not stay connected.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Product Documentation POOR
on April 16, 2011
Posted by: silkline
from AZ
Expertise:Expert
Would you please put out a better manual? Biggest concern is the charge feature on this unit - "When Green battery is fulling charged" and Green light means battery is charged from 20-to-100%. What the heck does this mean??? Be a bit more concise so we know what have to work with. Also the initial charge is an issue - we have NO IDEA?
Pros: Durable, Lightweight, 4g connection/ 3g backup
Cons: bad battery information
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Drops connections
on April 10, 2011
Posted by: Ruralman
from Spokane
Expertise:Intermediate
Had a MiFi 2100 with 3G though I would be the rush and go ahead and upgrade to the 4G even though we don't have it available yet in our city "Spokane, WA". I use it to connect my two desktop computers, problem is I have to reset it every time I leave it for a while, big pain. Pretty much have to keep it pluged in or battery goes dead.
Pros: Lightweight
Cons: drops internet connection
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on June 7, 2011
Posted by: Disconnected
from Illinois
I thought this product sounded great. Able to hook up 5 computers and not have to go out and buy another router that would handle 4G service. When it is connected it works fine, but it disconnects from the internet all the time. It gets very annoying. Battery life isn't an issue because I keep it plugged in when using.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Battery and Signal Issues make this unusable.
on July 7, 2011
Posted by: WirelessGuy
from Montvale, NJ
Expertise:Expert
Pros: Great LTE speeds (when it works)
Cons:
1. Battery discharges faster than it charges. I wanted to use this for all-day connectivity at a project site, but that's impossible since the battery goes down even while connected to a high-amperage charger.
2. Signal strength issues horrible. In Northern New Jersey - which has full LTE capability per the carrier, I constantly get signals in the -100dBm range - when it can connect at all. Carrier says that -95dBm is the minimum acceptable signal. Despite this, the LTE indicator LED is always green, which the manual says means "good signal". Since there's no way to see the SINR value, you can't tell the quality of the signal. Unit also constantly reverts to 1xRTT - and occasionally EVDO. The carrier says that the network is not to blame; obviously a consumer can't objectively tell who is at fault.
Pros: Lightweight
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Written by a customer while visiting Samsung US