Customer reviews from brother-usa.com
Brother - Network-Ready Wireless All-In-One Printer
Average customer rating
4.1
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
93
4 Stars
37
3 Stars
14
2 Stars
11
1 Star
11
80%of customers recommend this product.
(
115 out of
144)
Customer Reviews for Brother - Network-Ready Wireless All-In-One Printer
Customer Rating
2
Nice, but obviously rushed
on July 7, 2011
Posted by: ChrisG
from Los Angeles, CA
Failures:
The printer's Print Server must be reset by an Administrator via the web control panel if a document you tried to Scan to Email failed (for instance, the file size was too large for the email server). Otherwise the printer beeps incessantly every 5 minutes or so. Turning it on and off doesn't suffice and there's no other way to cancel the job. This is a complete failure.
Cannot duplex 3-holed paper.
One touch works for scan to email, fax, and scan to network, but not scan to FTP.
Manual bypass door is extremely "sticky" and feels like it will break every time I try to open it.
Sluggish interface on printer and web interface, feels like the interface was designed by hardware engineers and not folks with any sort of usability training. Uses a lot of esoteric language that I understand, but most people will be completely flummoxed.
Cannot duplex 3-holed paper.
One touch works for scan to email, fax, and scan to network, but not scan to FTP.
Manual bypass door is extremely "sticky" and feels like it will break every time I try to open it.
Sluggish interface on printer and web interface, feels like the interface was designed by hardware engineers and not folks with any sort of usability training. Uses a lot of esoteric language that I understand, but most people will be completely flummoxed.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Great, but...
on October 13, 2011
Posted by: SmallBusinessUser
from Charlotte, NC
Printer, copier, fax, scanner - all great (photo just OK). My MAJOR complaint is envelope printing. It is extremely cumbersome. You have to have easy access to the BACK of the machine, make MANUAL adjustments, then go back to your computer, print the envelopes, then go back to the printer and UNDO the manual adjustments EVERY TIME you want to print an envelope. Really???? I don't understand how Brother could make such a poor choice for this feature. What small business does not print envelopes! You can print envlopes without these extra steps, but the envelopes will come out glued shut, creased and mangled. Had I known about this problem, I would have picked another all in one.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
we're very pleased (and so is our cat)
on September 13, 2011
Posted by: MaryMc
from Seattle
Besides all the obvious features--which work fine--here's one I'll bet nobody else has mentioned: our old Brother MFC had a flimsy document feeder on top that broke the first time our cat sat on it (which she insists on doing, ALL the dang time). This one has a feeder that folds up when you're not using it--impervious to cat damage. The printer works, we are happy, and the cat gets yelled at less (which never helped anyway).
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great machine
on August 26, 2011
Posted by: Floridian
from Florida
I bought this machine because my Brother MFC-8840D (black only) was a dependable machine for seven years with a lot of useful features, and I wanted a new color printer. This machine is even better. Has all the features I need and is quite fast. Ink cost per page for both black and color are better than the other printers I checked.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Excellent printer. Toner replacement a bugger.
on April 6, 2012
Posted by: GrantWriter
from Northern Maine
Easy wireless set-up. Excellent print and color quality. PDF software was a huge gift that made scanning, organizing and preparing grant proposals for electronic submission easy and fast. Pages did curl until we adjusted the drum temp. It wanted new toner way before the old cartridge was empty, it didn't recognize when I did replace it, then it stopped working...couldn't find a phone number for support... go to fixyourownprinter.com to find out how to reset cartridges. Not in the manual. Once I found that, I think this is best printer I've ever used.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Happy
on October 8, 2013
Posted by: Anonymous
from Long Beach, CA
I am happy with my MFC-9970CDW. The All-in-One Color Laser sits on a counter in my small office. The majority of it's use is printing out approximately 80 church bulletins per week, between 8 - 14 pages per bulletin.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Nothing But problems
on June 9, 2014
Posted by: Yogi
from Iuka, Kansas
We tried this machine and they had to replace it twice within the same month. Constantly had problems with scanning and faxing using wireless.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
The worst printer I've ever owned
on February 19, 2015
Posted by: tshirtninjafairy
from Las Vegas, NV
This printer is literally the worse printer my business has ever had.
1) It curls the pages so badly when printing that when you flip the pages over to print on the other side (we can't do double sided prints automatically on some of our programs) the printer only feeds three or so sheets in and jams. The "option" for less page curling in the printer settings does absolutely nothing but frustrate the user because they knew this was a problem before they put out the printer.
2) This is the only printer where it can't eject pages when done printing nicely. They are all messed up and takes a while to collate. There is a difference of about 4" between pages. The little grey thing I think that is supposed to keep that from happening only causes the printer to jam.
3) The MP tray is the cheapest thing I've ever bought for over $500. You can only fit about 25 sheets in it, it's difficult to get them loaded right because of the cheap tray. Most of the time you end up with pages bent up at the front, so it jams the printer when they get fed through.
4) This printer jams, no matter what, at least every 25 pages. And jams in the back. So it tells you to wait 10 mins to let it cool down every time it jams. I don't know about other businesses, but it's extremely en-cumbersome to have to turn this heavy printer all the way around to do the four steps you must do to clear out jams.... every 25 pages. This printer should not jam this much.
5) The scanning application for the desktop is completely unreliable. We have simply decided to just scan everything to a usb. What a complete waste.
6) There is constantly random flakes of ink on every print we make.
7) The default scan setting is for 100dpi and there is no way to change this without having to change it every time we scan something. Who even uses 100dpi?
8) While all this ^ is going on, there is an incessant beeping sound that my whole store has learned to hate this sound. It beeps, loudly, at least six times every time this machine runs out of paper, jams, completes a task, or completely randomly...
9) I have more menu functions on my telephone, on my inkjet printer with a tiny screen than I do on this printer. For such a large LCD screen there should be way more options for fine tuning this printer.
Because of all of this, this printer has been named the Struggle. Every time things have to get printed we cringe, and now printing double sided things for the store is the most hated task.
The only reason this printer hasn't been returned is because we had to return the other horrible printer we bought from brother and they wouldn't trade it out twice. This one was $200 more.
Terrible products. I'd pay good money for a decent printer. The last laser printer we had was a dell that cost less money and ran my store great for six years. We decided to switch brands because the brother had a fax machine. Horrible choice.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com