Customer reviews from brother-usa.com
Brother - Network-Ready Wireless All-In-One Printer
Average customer rating
4.1
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
93
4 Stars
37
3 Stars
14
2 Stars
11
1 Star
11
80%of customers recommend this product.
(
115 out of
144)
Customer Reviews for Brother - Network-Ready Wireless All-In-One Printer
Customer Rating
3
one MASSIVE problem
on February 23, 2013
Posted by: Anonymous
from New Jersey
i generally find that brother products are well made. when i decided to go laser, this was my first choice.
however, i have found a huge problem with this device and it absolutely decimates my happiness with this product.
the WIFI is only B/G.
why is this a problem? i don't need it to run at N speeds. however, i need it to NOT cause my network to slow down to 54mbps just because it only supports B/G.
unacceptable. this product is too new to only be B/G compatible. considering the miniscule size of the radio in my 2007 laptop which supports N, there is no reason this device should lack this feature.
total fail.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Deep features, completely dependable
on April 18, 2011
Posted by: JAnderson
from Minneapolis, MN
I've been using this for 2 months now, and I remain completely impressed. It scans (double-sided in one pass) to PDFs effortlessly, copies one and two sides, and has easy settings for copying odd things like front/back business cards onto the front of a single sheet. Plus it prints fast, even for larger volumes.
The print quality, too, has been superb. I work in communications (design and text) and the look on the page is critical. This exceeded my expectation of what a laser color can do.
On the suggestion side of things, I do wish the software made it possible to save scans as <name> (and I'm honestly not sure if anyone lets you do this well). It can save to a numbered file, but that requires the extra step of moving and renaming -- which adds time. I'm on a Mac, so I'm working to automate that, but it seems like an easy software tweak that would make all our lives better.
As I looked at making a multi-function purchase from any manufacturer out there, I felt at a disadvantage -- you truly don't know anything about how it works until you buy it. I remain nothing but pleased with how Brother chose to put this machine together.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Duplexing Jams Constantly
on March 20, 2013
Posted by: CSCC
The is printer has nice features but unfortunately, my office has concluded that we cannot use the duplexing feature. When duplexing, it jams repeatedly in the rear of the machine, then requires 10 minutes to cool down. Even after allowing the 10 minutes to elapse, it will immediately jam again if we try to print duplex. Sometimes after jamming while duplexing, it will also jam when we try to print single-sided after the original jam occurred.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Impressive
on January 5, 2014
Posted by: TheBear
from California
I usually do not write reviews, but wanted to give credit to Brother for this All In One machine.
I use the Brother All In One for mostly printing and scanning. I also use for monthly checks and envelopes printing.
So where do I begin?
1) INSTALLATION:
The most impressive thing was how easy it was to install the software and actually work!! Had an HP printer before and will not go back. On my recommendation, my Mom got a Brother printer and even she found it easy to work. I did have a minor technical issue for advanced features and technical support was "outstanding" and US based representative.
1) INSTALLATION:
The most impressive thing was how easy it was to install the software and actually work!! Had an HP printer before and will not go back. On my recommendation, my Mom got a Brother printer and even she found it easy to work. I did have a minor technical issue for advanced features and technical support was "outstanding" and US based representative.
2) PRINTING: I am happy with quality, both black and white and color. Nice thing it the double sided printing capability. Comes in handy when needed.
3) SCANNING: This is probably the main reason I like this printer. I scan all my working documents and back them up to the cloud. So my filing cabinet and now shrinking in size!!! I also scan my receipts for my bookkeeper and tax purposes, no more boxes and do not have to worry about ink disappearing after a few years. The flexibility of scanning options and which folder to put them in makes this very convenient and can also be advanced if needed.
4) CHECKS AND ENVELOPES
After I fired HP about 5 years ago, my replacement was a Dell Laser black and white printer. My only complaint with Dell Laser printer was is the FEEDER DID NOT WORK. I prefer using the feeder to load the checks and envelopes into the printer instead of opening the tray (personal preference). I called Dell technical support several times and they could not fix it. So guess what they suggest? Buying a new printer! I think it's Dell salespeople pretending to be technical support, just to make a sale. I was tempted but did not take the bait.
After I fired HP about 5 years ago, my replacement was a Dell Laser black and white printer. My only complaint with Dell Laser printer was is the FEEDER DID NOT WORK. I prefer using the feeder to load the checks and envelopes into the printer instead of opening the tray (personal preference). I called Dell technical support several times and they could not fix it. So guess what they suggest? Buying a new printer! I think it's Dell salespeople pretending to be technical support, just to make a sale. I was tempted but did not take the bait.
The feeder on the Brother machine works very well. Easy to feed and even tells you which side up to put the checks and envelope.
The only draw back I could tell you are two things: 1) it's the largest All In One I have ever purchase (home office use), so make sure you check the dimensions of the space you want to put it.
2) The glue on the envelope melts a little going thru the laser printer and slightly sticks together. A minor annoyance since I only do a few envelopes a month. For heavy users, consider the tape envelopes (no licking required), I think this should help the matter.
2) The glue on the envelope melts a little going thru the laser printer and slightly sticks together. A minor annoyance since I only do a few envelopes a month. For heavy users, consider the tape envelopes (no licking required), I think this should help the matter.
To summarize, I am very impressed with Brother from product, customer service and support.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Love this machine!
on July 22, 2011
Posted by: bizgirl
from San Diego, CA
After using the MFC-9970CDW for the last month, I must say, I'm thrilled with how much faster and easier it is to use from the previous model (we have that one too).
Scanning:
I love how fast the double-sided page scan works - makes scanning insurance documents a breeze.
I love how fast the double-sided page scan works - makes scanning insurance documents a breeze.
Faxing:
This model seems to pull the paper through the scan feeder a bit faster and I haven't had one fax blooper yet.
This model seems to pull the paper through the scan feeder a bit faster and I haven't had one fax blooper yet.
Copying/Printer:
Much faster with cleaner images and text fonts. I'm impressed with the result everytime I print something. The only drawback to this machine is processing photo-paper...not so great. My photos turned out just OK, I think I need to invest in a photo-printer specific machine down the road...and keep pleasure away from business.
Much faster with cleaner images and text fonts. I'm impressed with the result everytime I print something. The only drawback to this machine is processing photo-paper...not so great. My photos turned out just OK, I think I need to invest in a photo-printer specific machine down the road...and keep pleasure away from business.
Overall Components:
This model is a bit more 'plasticy' than the last model which makes me think this is a 'lesser quality machine'...but the actual performance blows previous models out of the water. I'm so glad my husband listened to me and got this beautiful upgrade model for our growing business. I love it.
This model is a bit more 'plasticy' than the last model which makes me think this is a 'lesser quality machine'...but the actual performance blows previous models out of the water. I'm so glad my husband listened to me and got this beautiful upgrade model for our growing business. I love it.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Do Not Buy, Terrible Product
on December 18, 2012
Posted by: BoRitter
from Antioch, Alabama
This is a terrible product. I average a toner cartridge a month. The machine decides when you need to purchase a new cartridge without regard to quality of print. When I am in the middle of a project it decides that I need a new cartridge, locks-up and refuses to print. I had to replace the drum after 10 months, because the copy count reached a certain number. This review will probably not be posted by Brother, but I felt compelled to try and warn others before they made the same mistake. Bo
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Brother MFC-9970CDW
on December 26, 2012
Posted by: RickRockRack
from St. Petersburg, FL
The printer works fine, but I am shocked and deeply disappointed that Brother still does not have a Windows 8 Driver. Effectively, all the printer can do is print and FAX. It cannot scan!! This is a ridiculous issue to have outstanding a full 3 months after the release date of Windows 8 (Brother had to know the Windows 8 spec at least 6 months before W8 was released). How can a product be recommended if it provides only 2/3rds of the functionality advertised?
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Sucks ..at least for how I'm using this
on January 23, 2012
Posted by: Slava
from Redmond, WA
This may work for you if you are ok with:
1. Not using it as a scanner: incapable of scanning smaller pieces of paper (like checks) through the adf. I do this frequently, so it turns into a major hassle having to scan several pieces one by one and then "assemble" these pieces into one file via Adobe on my computer ..unlike my Xerox scanner that just scans whatever i throw into it
2. When you scan to pdf, the software arbitrarily inserts a set of numbers after the name you give the file. This is impossible to correct (per call to cs, manual, etc). Personally, I like to name files what I name them and using products that don't attempt to do that for me
3. If you buy non-OEM printer cartridges (much cheaper than what Bro will sell you), you'll forever be looking at a warning that reads "replace toner cartridge". Not only i won't know when i'm actually close to running out of ink, i also have to push a button EVERY time i need to do something on the machine to clear this message from the screen
4. Feeding in envelopes ONE BY ONE to avoid a paper jam (no joke)
5. When it does jam and you follow all on-screen instructions, the machine is unusable until you unplug it and plug it back in. The jam message simply doesn't go away even after the jam is un-jammed (the issue is that the machine is inoperable until the message clears)
6. [CENSORED BY BROTHER] CS attitude on the calls, they acted very surprised that i cared about any of the above to have bothered to call them at all
1. Not using it as a scanner: incapable of scanning smaller pieces of paper (like checks) through the adf. I do this frequently, so it turns into a major hassle having to scan several pieces one by one and then "assemble" these pieces into one file via Adobe on my computer ..unlike my Xerox scanner that just scans whatever i throw into it
2. When you scan to pdf, the software arbitrarily inserts a set of numbers after the name you give the file. This is impossible to correct (per call to cs, manual, etc). Personally, I like to name files what I name them and using products that don't attempt to do that for me
3. If you buy non-OEM printer cartridges (much cheaper than what Bro will sell you), you'll forever be looking at a warning that reads "replace toner cartridge". Not only i won't know when i'm actually close to running out of ink, i also have to push a button EVERY time i need to do something on the machine to clear this message from the screen
4. Feeding in envelopes ONE BY ONE to avoid a paper jam (no joke)
5. When it does jam and you follow all on-screen instructions, the machine is unusable until you unplug it and plug it back in. The jam message simply doesn't go away even after the jam is un-jammed (the issue is that the machine is inoperable until the message clears)
6. [CENSORED BY BROTHER] CS attitude on the calls, they acted very surprised that i cared about any of the above to have bothered to call them at all
Positives: CS speaks English well enough for you to detect their annoyance with you; it does print as advertised, no complaints there
P.S.: remember that scene from "Office Space"?.... you know what i'm talking about ;)
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com