Customer reviews from brother-usa.com
Brother - Network-Ready Wireless All-In-One Printer
Average customer rating
4.1
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
93
4 Stars
37
3 Stars
14
2 Stars
11
1 Star
11
80%of customers recommend this product.
(
115 out of
144)
Customer Reviews for Brother - Network-Ready Wireless All-In-One Printer
Customer Rating
5
Efficient and easy to set up
on November 20, 2023
Posted by: Lisa
from Tracy City, TN
This works perfectly! Love it. It was easy to set up and get going.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Pretty Good
on November 20, 2023
Posted by: Cozachevici
from Virginia
Pretty Good Product. No regrets. If you need something for home user or small business.
Written by a customer while visiting brother-usa.com
Customer Rating
1
USER UNFRIENDLY
on November 20, 2023
Posted by: John Scheffer
from Toronto Canada
This is a very user unfriendly printer. It does not work with WiFi. I would like to return it and get a credit.
Response from brother-usa.comBy Brother Customer Service, November 22, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having connectivity issues with your Brother MFC9970CDW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Brother International Corporation ("Brother") extends a 30-day Return Policy for all products purchased directly from Brother. Below is an answer link to our Return Policy.
Return Policy: https://www.brother-usa.com/return-policy
I have included a few links to the FAQ answer that should assist you. Please follow all the steps listed in the following link.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32311020002/workspaceContext/workspace/processedPrint/Answer/73618
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32311020002/workspaceContext/workspace/processedPrint/Answer/74074
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Brother International Corporation ("Brother") extends a 30-day Return Policy for all products purchased directly from Brother. Below is an answer link to our Return Policy.
Return Policy: https://www.brother-usa.com/return-policy
I have included a few links to the FAQ answer that should assist you. Please follow all the steps listed in the following link.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32311020002/workspaceContext/workspace/processedPrint/Answer/73618
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32311020002/workspaceContext/workspace/processedPrint/Answer/74074
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Good Printer-Easy Operation
on November 20, 2023
Posted by: KarenW
Working great so far. Going to test printing a holiday card. Meeting all expectations. Quality printing from an affordable printer. Easy set up and operation. Thanks Brother!
Written by a customer while visiting brother-usa.com
Customer Rating
4
card stock
on November 21, 2023
Posted by: Anonymous
from farmington utah
I am frustrated with using card stock. most of the time it gets stuck
Written by a customer while visiting brother-usa.com
Customer Rating
5
MFC-9970CDW is a very good item.
on March 25, 2025
Posted by: Edward Sienkiewicz
from Bonaire, GA
MFC-9970CDW is a very good item. I've had minimum problems with it.
Written by a customer while visiting brother-usa.com