Customer reviews from Samsung US
Samsung - Galaxy Note 3 4G LTE Cell Phone
Average customer rating
4.7
(2,484 Reviews)
Rating breakdown 2,484 reviews
5 Stars
1,972
4 Stars
415
3 Stars
57
2 Stars
20
1 Star
20
97%of customers recommend this product.
(
2,362 out of
2,442)
Customer Reviews for Samsung - Galaxy Note 3 4G LTE Cell Phone
Customer Rating
4
Solid products with a few flaws
on November 3, 2013
Posted by: penguin000
from Phoenix
Expertise:Intermediate
Overall a solid phone that for the most part works well. All US-based phones are limited compared to the international versions but within these limits performance is in general excellent.
Only a few of annoying problems thus far. The battery life is not as good as its predecessor, the note 2. This seems especially true with certain types of usage. So I would say acceptable but definitely not great. I would recommend an external USB battery or a spare internal one to pop in for heavy usage. The dialer is terrible -- the white background is awful. They REALLY need to provide an option for reverse video in the dialer and make it black/dark like the Note 2. On the gesture stuff, the gestures do not match real life sometimes -- for instance music. When fast forwarding a left to right motion should fast forward not reverse. Samsung, we are not reading a book here and the fast forward button point rightward, not leftward. The other annoying issue thus far is the lack of options on the lock screen when using security there. When I turn it on, I should see time, weather, music, social networks, etc. displayed and then if I swipe the phone should then present another screen that asks for authentication if the configured security timer has expired.
The S Pen works mostly as advertised, and the phone is great with or without it. So mostly we have a good solid product with a few small UI issues that is as good as it can be in the USA.
Pros: Bright display, Realistic color, Lightweight, stylus is cool
Cons: battery underperforms, usa limitations
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
ATT Falls Short
on October 7, 2013
Posted by: kwvdc
from Wash, DC
Expertise:Expert
Have had Note I & II.
ATT has no idea when or if they have the Note III w 64GB Rom. For video shoots, this is a necessity.
Would be very nice to have an accessory backlit keyboard case available. Maybe some day, Samsung?
Also .... Kies needs work .... poor, compared to I-pad OSs.
Samsung made an excellent change in the case tactile feel.
Would be nice to have a camera snap button rather than the software touch ..... which always induces shake.
ATT has no idea when or if they have the Note III w 64GB Rom. For video shoots, this is a necessity.
Would be very nice to have an accessory backlit keyboard case available. Maybe some day, Samsung?
Also .... Kies needs work .... poor, compared to I-pad OSs.
Samsung made an excellent change in the case tactile feel.
Would be nice to have a camera snap button rather than the software touch ..... which always induces shake.
Pros: Built-in speakers, Bright display, Inexpensive, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
i love the phone
on October 18, 2013
Posted by: bowwow
Expertise:Intermediate
excexellent choice in phone works awseome will recommend to anyone
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on October 19, 2013
Posted by: brisk
from Brooklyn, NY
Expertise:Expert
Finally decided to try a larger size phone and now that I've tried it, I will never go back to smaller size phone. Features and design of this phone is great. The camera itself is more than expected.
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on June 27, 2014
Posted by: Paul22
from Florida, USA
Expertise:Intermediate
Love this phone. The screen size and display is amazing.
Pros: Built-in speakers, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Cannot sync contacts and calendar with desktop
on October 4, 2013
Posted by: SBSalongside
from Atlanta, GA
The Galaxy Note 3 has good features and good performance but something as basic as interfacing with my desktop calendar and contacts is missing. I understand that Kies 3 is not ready yet for this device. When you have thousands of contacts and a calendar that already goes through 2014 it is frustrating to use.
Pros: Bright display, Lightweight
Cons: Did not meet expectations, calendar & contact sync
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Lock Screen Passcode Issue
on December 23, 2013
Posted by: androidmasterkid
from New York
Expertise:Expert
like i said before i got a virus on my phone for downloading a word document file off of google to help me in my homework. it said i had some type of malware. i contacted samsung and they said i could install antivirus on my phone which i did and now i have 3 runing always in the background eating away at my battery (norton mobile security, avast, and lookout) with the passcode lock option, everytime my phone is in sleep (off but not off if you know what i mean) when i press the lock button on homebutton and the keyboard is poping up i can briefly see my homescreen image. please get this fixed in the next update it would be apperciated
Features
5
Performance
5
Design
5
Value
3
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
1
garbled, distorted, chirps and morphed phone calls
on October 19, 2013
Posted by: tlaprint
from Miami, FL
Expertise:Expert
I don't understand peoples reviews this phone has serious voice call issues with garbled, distorted, chirps and morphed phone calls on verizon and sprint still the phones keeps being sold everywhere and there is no official response from samsung or verizon. Phone is useless until voice call problems are fixed.
Pros: Bright display, Lightweight
Cons: Poor quality, awful call quality, no official response to bad voice quallity
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US