Customer reviews from jbl.com
JBL - Pulse Portable Bluetooth Speaker - Black
Average customer rating
4.1
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
44
4 Stars
16
3 Stars
8
2 Stars
6
1 Star
6
79%of customers recommend this product.
(
56 out of
71)
Customer Reviews for JBL - Pulse Portable Bluetooth Speaker - Black
Customer Rating
3
Sound is great
on January 11, 2019
Posted by: Anonymous
from Albany, NY
Got this for my wife for Xmas. The sound is great, but this definitely doesn't last 12 hours as stated. This only lasts for about two hours and then the battery is dead.
No, I would not recommend this to a friend.
Response from jbl.comBy nick, customer service, January 16, 2019
Hello! Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
5
on December 3, 2018
Posted by: bizarreaudio
from Ozone Park, NY
OMG. Where do I start. I have several models of the JBL pulse. I've owned more than 6 and continue to add to the inventory. We use it for Christmas parties, New Year's parties and it has never ever disappointed. All my colleagues are impressed by the light show and sound quality. Please..please...continue the great technological improvements. I owned a Bose 802 and it rendered it useless.. Love..love the JBL pulse lineup
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome speaker!!!
on January 10, 2018
Posted by: Mac_attack
from Oregon, United States
This is a great speaker. I got it as a christmas present about 2 years ago and it is still going strong. I listen to music whenever I’m home alone or we are cooking dinner and the tv just isn’t kicking it. I love my JBL. I would definitely buy this again. The light show is pretty fun to have around as well.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Love this speaker...but it's now broken
on October 13, 2017
Posted by: JBL Lifetime Fan
from NC, United States
Great sound...
Impress your friends with the light show and color capture camera...
Battery life is pretty good* (*see below)
Impress your friends with the light show and color capture camera...
Battery life is pretty good* (*see below)
Needs a skip button and fast forward or rewind button (only has volume control on the device).
It would be nice to have an auto power off if it is not playing.
It would be nice to have an auto power off if it is not playing.
Charging port broke within 8 months of use. This is a super sad face :(
So now it's a big ole' paper weight.
So now it's a big ole' paper weight.
I would recommend this to a friend!
Response from jbl.comBy Zoe at Customer Service, Customer Support, October 17, 2017
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
1
No parts available even if you are willing to pay!
on May 22, 2017
Posted by: JerichoG
from Manila, NCR, Philippines
I've been to Beyond Innovation Service Center (Philippines)- I was charged with Php 700 pesos for diagnosis fee. only to tell you that they could no longer repair your JBL Pulse since it no longer have any parts available in the market / main manufacturer. Dont ever buy this product it busted out after just 1 year and 7months, even with very careful handling and maintenance.
Response from jbl.comBy Joe G at Customer Service, Customer Support , May 24, 2017
Thank you for your review. We appreciate all customer feedback.
I noticed that you are in The Philippines. Please submit a case at support.apac@harman.com and our Customer Service team will be glad to assist you.
I noticed that you are in The Philippines. Please submit a case at support.apac@harman.com and our Customer Service team will be glad to assist you.
Written by a customer while visiting jbl.com
Customer Rating
4
Really nice, but one problem
on December 4, 2016
Posted by: gabby
from nj
I really love this speaker and everything about it but my number one problem, which doesnt seem like a big deal, is that it doesnt inform you well enough when its about to die, it just shuts off. the only way of being able to tell that the battery is low is from a really tiny blinking red light which is impossible to see from a distance, if you even have that side of the speaker facing you. I wish it would let out a beep or some sort of indication before it dies. Also the ability to shut it off from a phone would also be really handy.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Cool lights and awesome sound
on November 12, 2016
Posted by: Nicolas123
from Johannesburg, Gauteng, South Africa
I've had the jbl pulse for over a year now and it has never let me down. Always sounds good and looks amazing.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Lights up our porch with fun
on November 10, 2016
Posted by: Peggy
from Sebastian, FL, United States
I bought this for my husband for Christmas, and could not wait. And so glad I didn't, WOW, it just lights up our back porch with music , flashing lights and all we add is the fun. The carrying case was well worth the extra investment, to protect and keep secure our new party animal.
I would recommend this to a friend!
Written by a customer while visiting jbl.com