Customer reviews from philips.com
Philips Norelco - SensoTouch 3D Electric Razor - Black
Average customer rating
4.4
(773 Reviews)
Rating breakdown 773 reviews
5 Stars
485
4 Stars
185
3 Stars
42
2 Stars
32
1 Star
29
89%of customers recommend this product.
(
663 out of
746)
Customer Reviews for Philips Norelco - SensoTouch 3D Electric Razor - Black
Posted by: Nope
Gender:Male
Verified Purchase:Yes
Had to return original product within 60 days of purchase due to cleaning station malfunction. Second one worked about the same length of time. Store would not exchange again. Too much of a hassle to box back up and pay for the cost of shipping and then have to buy a new one anyway while this one is gone as couldn't just get cleaning station replaced, had to send the whole razor. Battery holds a charge for about 2 days so I can't take it on business trips without the cord. Doesn't shave as close as my old product from a different maker. Poor product overall, it's now my backup. Had to go buy a new one, different model and manufacturer after only 5 months because it was such a bad shave and wouldn't clean. I have lost partial use of two of my fingers on my right hand so it was very difficult to open and clean manually due to the small access and parts. I believe it was a tremendous waste of money. It wouldn't cut all my whiskers, always left some uncut even after 5 minutes of shaving.
Hope others had better luck. Lesson learned, stick with what works and don't believe all the advertising. Seriously doubt this review will ever be published due to my poor rating.
Pros: self cleaning, looks nice
Cons: cleaning station doesn't work., terrible shave (not close and takes too long), poor battery life, unreliable
No, I would not recommend this to a friend.
Response from philips.comBy HK, PhilipsWebcare, July 15, 2014
Hello.
Sorry for the difficulties you have experienced. In this instance we would suggest you to contact our consumer care on the given link: http://philips.to/19esV9w. Under the Men’s Grooming / Norelco section and our representative with expertise in handling this product will be happy to help you.
Sorry for the difficulties you have experienced. In this instance we would suggest you to contact our consumer care on the given link: http://philips.to/19esV9w. Under the Men’s Grooming / Norelco section and our representative with expertise in handling this product will be happy to help you.
Written by a customer while visiting philips.com
Posted by: EMS8
Gender:Male
Verified Purchase:Yes
I've used this shaver for over 7 months now and it has to be the best electric shaver I have ever used. It shaves very close, but not quite as close as a blade. However, it holds the charge very well and I use it nearly every day. Overall, a very good shaver.
Pros: shaves very close and holds a good charge
Cons: none
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Almost Perfect and I wanted so much to say Perfect!
on July 11, 2014
Posted by: tgardner01
Gender:Male
Verified Purchase:Yes
Right out of the box as soon as I put it in my hand I knew I had something special !
Face hugging heads glide smoothly over my face , even after a weekend of not shaving, taking care of 3 day old stubble with eaze. This shaver feels like an extension of your hand, effortlessly responding as you guide it over that morning stubble.
All I could ask for is the sideburn trimmer to get a little love on future releases. A shaver this good needs a little more attention to the sideburn trimmer which for all practical purposes is non functional for me.
Pros: best shave ever, fits in hand like a glove, quiet, charge lasts a long time
Cons: sideburn trimmer needs help
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
I am disappointed at this razor's performance
on June 29, 2014
Posted by: ThunderGator
Gender:Male
I have used Norelco razors for more than thirty years and can not believe that a 2012 or 2013 razor was no better than my razor from the 1980's. My original cordless from back then just died about five years ago. It had been refurbished only once and worked well until it wouldn't hold a charge anymore. I bought a less expensive model to replace it and it was a little more than adequate, as I needed touch up trims with a safety razor. A year ago or so, I bought the Norelco SensoTouch 3D, model 1250X. I replaced the blades after a years use and found very little improvement in the shave, wet or dry. In fact, I accidentally bought new blades for my older razor which I was going to take back, but instead I tried them to compare them to the SensoTouch. To my surprise, the older one worked better.
Cons: older is better
No, I would not recommend this to a friend.
Response from philips.comBy NV, Philips Webcare Team, July 1, 2014
We're glad to hear that you feel the older one works better. However, if you are unsatisfied with the shaving performance of the current shaver, we request you to contact your local Consumer Care: http://www.support.philips.com/support/contact/contact_page.jsp?userLanguage=en&userCountry=us
Written by a customer while visiting philips.com
Customer Rating
3
Doesn't shave as close or as fast as 8892XL
on June 17, 2014
Posted by: Cy38
Gender:Male
Doesn't provide a smooth close shave. Doesn't trim close enough to bottom of nose at upper lip.
Pros: light weight
Cons: takes too long and still no smooth facial feel.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Dave500
Gender:Male
Verified Purchase:Yes
Shaving performance is very good but I am bit disappointed in the trimmer design. It does not extend far enough out to be of use with any trimming function other than sideburns. If it extended out more it could be used as a length trimmer much like your previous models which I have used for over 20 years.
Pros: shaving function
Cons: trimmer design
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
The EASE of cleaning is STUNNING. Just put under a water stream. The FAST charging is STUNNING.
on December 31, 2013
Posted by: 77AVA
Gender:Male
Verified Purchase:Yes
I had one of the first 3 headers put out in the early 70's and used it for many years. I went through a LIFE CHANGE. I went back to a Blade in the mid 90's. I would look at the new units as they improved. I knew now that I was 77 and could not continue with a blade. Nor would it be wise. We read reviews on net And in CONSUMERS REPORT. Which all gave this unit GLOWING REPORTS. It made my new LIFE TIME CHANGE a easy decision. THANK YOU. I AM VERY HAPPY AND I TELL EVERYONE ABOUT MY NEW THREE HEADER.
Pros: wet shaving excellent, cleaning is excellent
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Piotyr
Gender:Male
Verified Purchase:Yes
Pros: Light, compact, easy to use, good battery life, shaves closely without irritation;
Cons: Trimmer function seems strained -- noisy and has trouble removing the longer hairs
Changing over from a blade razor takes a while for the beard to react to this new removal method, so getting a really close shave is a gradual experience.
I would recommend this to a friend!
Written by a customer while visiting philips.com