Customer reviews from lg.com
LG - 24.9 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average customer rating
4.3
(242 Reviews)
Rating breakdown 242 reviews
5 Stars
165
4 Stars
32
3 Stars
20
2 Stars
10
1 Star
15
86%of customers recommend this product.
(
183 out of
213)
Customer Reviews for LG - 24.9 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Posted by: DokDream
from North Hills, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this LG refrigerator 2nd hand. (I stopped buying "NEW" when I realized I was just wasting money.). First, I researched which manufacturers made the best appliances. It was LG in all cases. We have LG washer and dryer, and now this fabulous refrigerator. The prior owner abused the refrigerator! They never changed the water filter, Never cleared the precipated calcium carbonate from the brilliantly designed ice maker, and suffered a leaking water line as a result. Their sloth and stupidity was my good fortune. I bought a top of the line refrigerator for less than HALF what a new one would have cost. I love the design, the quality and design. I'm sold on LG!
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Shema
from Pennsylvania
Verified Purchase:Yes
[This review was collected as part of a promotion.] Looks nice, has been repaired 3 times. Why do you have to fight LG when they made a badcompressor.
Pros: Style/Design
Quality
2
Features
4
Value
3
Response from lg.comBy ^Rich, LG Digital Care Team, October 24, 2025
Hi Shema, thanks for reaching out and sharing your experience with the LFX25978ST refrigerator.
This model features LG’s Linear Compressor technology, engineered for energy efficiency and consistent cooling. If you're noticing cooling issues, here are a few steps you can try:
⦁ Check for proper airflow: Make sure items aren’t blocking the vents inside the fridge or freezer.
⦁ Inspect door seals: Ensure the doors close tightly and the gaskets are clean and undamaged.
⦁ Verify temperature settings: Recommended settings are 37°F for the refrigerator and 0°F for the freezer.
⦁ Clean condenser coils: Dust buildup can affect cooling performance—clean coils if accessible.
⦁ Listen for compressor activity: The compressor should cycle on and off periodically. If it’s silent or running constantly, it may need attention.
You can find additional guidance here: https://www.lg.com/us/support/help-library/refrigerator-is-not-cooling--20153117961872
If the issue is still present, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com so we can take a closer look. ^Rich
This model features LG’s Linear Compressor technology, engineered for energy efficiency and consistent cooling. If you're noticing cooling issues, here are a few steps you can try:
⦁ Check for proper airflow: Make sure items aren’t blocking the vents inside the fridge or freezer.
⦁ Inspect door seals: Ensure the doors close tightly and the gaskets are clean and undamaged.
⦁ Verify temperature settings: Recommended settings are 37°F for the refrigerator and 0°F for the freezer.
⦁ Clean condenser coils: Dust buildup can affect cooling performance—clean coils if accessible.
⦁ Listen for compressor activity: The compressor should cycle on and off periodically. If it’s silent or running constantly, it may need attention.
You can find additional guidance here: https://www.lg.com/us/support/help-library/refrigerator-is-not-cooling--20153117961872
If the issue is still present, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com so we can take a closer look. ^Rich
Written by a customer while visiting lg.com
Posted by: TonyTwohouse
from Long Island, NY
Verified Purchase:Yes
We bought this model in 2014. It performs very well. However, in November of 2022 and in December of 2023, I had leaks in the water line for the water dispenser and ice maker. Very disappointing!
I’ve also noticed that many plumbers say they don’t work on LG refrigerators.
I’ve also noticed that many plumbers say they don’t work on LG refrigerators.
Pros: Performance
Quality
3
Features
4
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 18, 2024
Hey there! Thank you for taking the time to leave a review. We are continuously updating our products, and your feedback is vital to that process. If you have any other ideas, please let us know here: http://spr.ly/6428rl8Ty. ^Gaby
Written by a customer while visiting lg.com
Posted by: TomPatH
Verified Purchase:Yes
I have had this refrigerator for 10 years and it has been amazing! Had the compressor repaired and the one flat rate for a certified LG repair guarantee beats any repair shop by half the price or more!
Response from lg.comBy ^Rich, LG Digital Care Team, March 5, 2026
Hi Tom, thank you for sharing your experience with us. We understand you’ve had your LG French Door Refrigerator model LFX25978ST for 10 years, and it’s great to hear it’s been such a reliable part of your home. We’re especially glad the flat‑rate repair for the compressor provided real value and came in at a much better price than other repair options.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
5
This Fridge is Great!
on July 9, 2024
Posted by: BrianMD
from Baltimore, MD
This has been a fantastic fridge. I purchased over 10 years ago and only just now have had to have some service done. LG equals dependability to me.
Pros: Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (5) ratings-only reviews
Overall Customer Rating
5
Would recommend? Yes
(
5 out of
5)
Features
4.8
Quality
5
Value
5