Customer reviews from lg.com
LG - 24.9 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average customer rating
4.3
(242 Reviews)
Rating breakdown 242 reviews
5 Stars
165
4 Stars
32
3 Stars
20
2 Stars
10
1 Star
15
86%of customers recommend this product.
(
183 out of
213)
Customer Reviews for LG - 24.9 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Posted by: Grandmommy of 10
Verified Purchase:Yes
Customer service was great when had a issue with ice light staying on
Pros: ease of use, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Nisi Nisi
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] The only problem I had with my LG is the ice maker which was replaced quickly....
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: J Moriarty
from Appleton, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had this refrigerator for 9 years and freshly loved it. The space was great, the ice maker and water dispenser held up, but the compressor died and it wasn't cost effective to replace it. I know other people had theirs die sooner, but it's really frustrating that appliances don't last 15+ years anymore!
Quality
3
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: LFX25978ST
Verified Purchase:Yes
This fridge did not last. Also it is a type of fridge that will start with minor issues that will let you believe that you can make do with it. But one day it will just stop working. And now the warranty will be expired and LG will not help.
Quality
1
Features
1
Value
1
Response from lg.comBy Rita, Social/LG, July 26, 2023
We appreciate you taking the time to share your concerns and understand your need for a functioning refrigerator. We'd love to look further into this with you, so in order to give you the best assistance possible, please send us a private or direct message via Facebook or Twitter with your model and serial numbers of your unit, using the handle @LGUSSupport. We look forward to your response. ~Rita
Written by a customer while visiting lg.com
Posted by: KimPA
from Philadelphia, Pa
Verified Purchase:Yes
Had to replace my old LG washer after many years and was so pleased to purchase this newer model. Always dependable & efficient. As an extra bonus, it is quiet & beautifully designed.
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Big Eddie
from Pleasant Valley. Ny
Verified Purchase:Yes
[This review was collected as part of a promotion.] Both my fridge and lg stove are very disappointing. Fridge repairs 3times, and my gas stove the igniter went bad snd the stove wasn’t that old.
Pros: ease of use, Style/Design
Quality
3
Features
3
Value
2
Response from lg.comBy Christian Jimenez, LG Social Media, July 28, 2023
Hi, we understand your previous experience with your refrigerator has failed to meet both your expectations and our standards. So that we can help provide a resolution you'd be satisfied with, please send us a DM on Twitter or a PM on Facebook. Be sure to include your phone number and your refrigerator information (model and serial number). Our handle for both platforms is @LGUSSupport. It'd be our pleasure to help resolve the ongoing issue. We look forward to it! ^Chris
Written by a customer while visiting lg.com
Posted by: ghm114
Verified Purchase:Yes
[This review was collected as part of a promotion.] Repairman Ferdinad came over on Sept. 1. He had no problem fixing the icemaker but he told my wife that a screw was rusting and that could result in more damage to the icemaker.
He had tools with him that could have replaced the screw and NEGLECTED to do so.
If this company has a conscience, you will send someone over to replace that screw for no charge.
LG: you should be embarrassed.
He had tools with him that could have replaced the screw and NEGLECTED to do so.
If this company has a conscience, you will send someone over to replace that screw for no charge.
LG: you should be embarrassed.
Response from lg.comBy LG Customer Experience team, Customer Care, September 18, 2023
Hey there. Thank you for taking your time in leaving us a review regarding your French Door Refrigerator. The type of experience that you went through the repair with the technician is definitely not ideal to our standards, and it would be our pleasure to assist you further with this. You can easily get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or by calling our customer service line at (800) 243-0000, and we would be glad to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: artscott
Verified Purchase:Yes
[This review was collected as part of a promotion.] We were very satisfied until the ice maker broke and the parts were on back order.
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com