Customer reviews from lg.com
LG - 24.9 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average customer rating
4.3
(242 Reviews)
Rating breakdown 242 reviews
5 Stars
165
4 Stars
32
3 Stars
20
2 Stars
10
1 Star
15
86%of customers recommend this product.
(
183 out of
213)
Customer Reviews for LG - 24.9 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Posted by: Nick and Meg
from Clifton,NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like this since I have it and no problem I ever had
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: DWARAKA
from FLUSHING,NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] BOUGHT 10 YEARS AGO AND HAPPY. THIS IS THE RARE TO FIND SIZE OF 33" AND QUALITYWISE EXCELLENT
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Done 21
from Elizabethtown,Ky
Verified Purchase:Yes
While this has a nice design and fits my space perfectly, it’s unfortunately a dud. I started having problems with it as soon as the warranty expired. I’ve had it worked on 4 times and continue to have problems with it. I will never buy another LG appliance.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, November 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ricko687
from South Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] To be fair, this is a relatively older model. It was bought nearly 7 years ago as new. It has a digital display, ice maker and water dispenser. Fortunately we had no real issues. It's very likely we will replace it with another LG refrigerator when the time comes.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Lori Ann F
from Minneapolis,Mn
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator 11 years ago. The first compressor lasted just a little over 10 years. LG was kind enough to replace the compressor but I had to pay for the installation. The 2nd compressor only lasted 4 years. I loved the refrigerator design so much I went out last week and purchased the newer model of this same refrigerator in hopes what I have been told that the compressor issues have been fixed. Love the side sign and features hoping the new refrigerator compressor last longer. I own many LG products and the refrigerator is the only thing I have had any issues with.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Response from lg.comBy Daphane , LGE Social Media, January 24, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: jimDe
from plymouth,ma
Verified Purchase:Yes
[This review was collected as part of a promotion.] we have this refrig for a few years now the freezer is perfect size and offers flexibility. the frig part is less than friendly no matter how you arrange shelves its awkward at best. the water filter is difficult to replace. wouldn't buy this product again.
Quality
4
Features
2
Value
3
Response from lg.comBy Sandy, Social Media, March 22, 2022
Thank you for this feedback and we will be happy to pass this along to our product developers for future improvements.^Sandy
Written by a customer while visiting lg.com
Posted by: Jackcat2
from Murrells Inlet,SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Disappointed that the compressor quit working. Fridge near 9 years old.
Service tech was awesome!
Fingers crossed it lasts a bit longer with new parts.
Service tech was awesome!
Fingers crossed it lasts a bit longer with new parts.
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, March 30, 2022
Thank you for this feedback and we hope you have a great day.^Sandy
Written by a customer while visiting lg.com
Posted by: Chuck71
from Wolcott, Ct.
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought the LG refrigerator 9 years ago and never had an issue until now.The LG service was terrific and quick. We are so very happy with the product and the service!!
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com