Customer reviews from brother-usa.com
Brother - MFC-7860DW Wireless -and-White Laser Printer - Black
Average customer rating
4
(314 Reviews)
Rating breakdown 314 reviews
5 Stars
157
4 Stars
74
3 Stars
27
2 Stars
28
1 Star
28
77%of customers recommend this product.
(
231 out of
299)
Customer Reviews for Brother - MFC-7860DW Wireless -and-White Laser Printer - Black
Customer Rating
2
No driver for MFC7460DN. Brother does not support
on June 9, 2023
Posted by: BM123
No driver available for this MFC7460DN printer. Printer used to work very well until Brother decided to eliminate the driver for printer
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, June 9, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Brother Utilities Pkg does NOT work in Windows 11
on February 23, 2025
Posted by: Frank
from Albany, NY
Great machine. Have had it for years. But, now, after updating to Windows 11, the Brother Utilities package does NOT work. So now, I can't scan, do OCR, etc. So this SEVERELY limits the usefulness on Windows 11. I had been in touch a number of times with Brother support. Very nice, they walked me through the Brother Utilities package installation (which I had already done a couple of times), with no solution. The drivers install require that you turn off Windows 11 Core Isolation security setting. Even turning that off, and installing the brother drivers, does NOT work.
Response from brother-usa.comBy Brother Customer Service, February 25, 2025
Thanks for taking the time to review your experience with the Brother MFC7860DW. We appreciate your feedback. I’m sorry to hear that you are having issues with the Brother MFC7860DW. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/MFC7860DW
Written by a customer while visiting brother-usa.com