Customer reviews from brother-usa.com
Brother - Laser Multifunction Printer - Monochrome - Plain Paper Print - Desktop - Black
Average customer rating
4.2
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
147
4 Stars
62
3 Stars
22
2 Stars
13
1 Star
14
83%of customers recommend this product.
(
213 out of
256)
Customer Reviews for Brother - Laser Multifunction Printer - Monochrome - Plain Paper Print - Desktop - Black
Customer Rating
2
They asked for this
on September 10, 2011
Posted by: Phill
from Dallas, TX
SORRY GROUP... Opened, constructed, plugged in, and LCD SCREEN is so faint you can not read.
A replacement is promised and I will get back and review the next out of the box machine.
Other than that...Service on the phone... GETS A GOLD STAR.... a little tedious since they required me to do everything a second time in terms of testing but I'm OK with that HOWEVER the WAIT on the phone... HIRE SOME MORE PEOPLE or control your shifts better.
A replacement is promised and I will get back and review the next out of the box machine.
Other than that...Service on the phone... GETS A GOLD STAR.... a little tedious since they required me to do everything a second time in terms of testing but I'm OK with that HOWEVER the WAIT on the phone... HIRE SOME MORE PEOPLE or control your shifts better.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Worst all in one
on August 21, 2012
Posted by: hc123
This machine is probably fine for home use--do not buy if you have a business and are going to do things like mailings. Imagine doing a several hundred piece mailing and feeding envelopes one at a time. Even with that, there are constant error messages that there is a paper jam--there is not. You just have to open and shut the front of the printer. Very bad investment. I've had this for less than a year and just today ordered an HP which I had before. Called Brother early on to see if there was a way I could trade this in--they were not the least bit helpful--basically said I was stuck with it.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Can not find a solution for MFC7360N all in one
on December 24, 2012
Posted by: arturo
from West Covina, Calif.
Help me Plaase.
Printer draws a black streak line on when copying documents even when the green tab is aligned as instructed when toner is newly replaced.However, it does not do this when I am printing from my computer. Do not tell me the only solution is to send it for repair since I this printer is fairly new and not heavily used. I need your free internet assistance to like this product.
Printer draws a black streak line on when copying documents even when the green tab is aligned as instructed when toner is newly replaced.However, it does not do this when I am printing from my computer. Do not tell me the only solution is to send it for repair since I this printer is fairly new and not heavily used. I need your free internet assistance to like this product.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
mfc-7360n
on August 20, 2014
Posted by: harvrod
from Rockland, me.
user friendly, fast printing machine! as long as you aren't looking to print in color, this is what you want. seems as though i was buying ink cartridges constantly, paying way too much for them and not lasting any time at all. my daughter owns a flower shop, and she does a great deal of printing checks and invoices, the toner cartridge lasted way beyond a year, and costs less than replacing 3-4 ink cartridges!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Pretty good
on September 26, 2014
Posted by: marty67
from Los Angeles, CA
Keypad works well. Copies crisp. Lightweight. No jams.
But.......cover too tight. Contrast doesn't adjust light enough.
But.......cover too tight. Contrast doesn't adjust light enough.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Much better than HP!
on October 24, 2014
Posted by: JDevi
from Boston, MA
For a number of years I had different HP inkjet printers. My last HP Printer dies and so I looked around for a new printer. I have a number of Mac computers one of which was running OS 10.4. HP did not have a printer that was compatible. I came across the Brothers Laser printer and purchased it. Absolutely love it. So much faster and much easier to set up when compared to the HP Printers I had.
Terrific company with great support.
Terrific company with great support.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
mfc-7840W was much better
on September 21, 2012
Posted by: Rock
from Fayetteville, AR
When my 7840W was wiped out by a power surge I replaced it with the 7360N, since the 7840W was no longer available. I immediatly noticed the lack of a LCD backlight! Very inconvenient! Also, the flimsy plastic construction compared to the 7840W. After a few months the machine started making noise, the developer joint link came lose, the toner cartridge stuck in the machine, the machine would not print even with a new cartridge, etc. The dealer I purchased it from said tough...you didn't pay extra for our service agreement!
On the plus side, Brother was very good about arranging an exchange by UPS, since it was still under warrenty. So far the replacement has worked OK.
My advice would be to consider either Borother's extended warrently or one from the dealer as essential, and add the cost to the price when comparisonshopping. I have never needed an extended warrenty before!
On the plus side, Brother was very good about arranging an exchange by UPS, since it was still under warrenty. So far the replacement has worked OK.
My advice would be to consider either Borother's extended warrently or one from the dealer as essential, and add the cost to the price when comparisonshopping. I have never needed an extended warrenty before!
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Love Product
on August 22, 2014
Posted by: rafaelsb
from Goleta, CA
I love this All in One. My friend has one and I tried it out his MFC and it did everything I needed. It was very simple to use. As soon as i used it I had to buy it.
The only reason I am giving it 4 stars instead of 5 stars is because it does not come with a USB cable.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com