Customer reviews from www.electrolux.com
Electrolux - Clearance Ergorapido Ultra Bagless 2-in-1 Handheld/Stick Vacuum - Antique Steel
Average customer rating
2.5
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
3
33%of customers recommend this product.
(
2 out of
6)
Customer Reviews for Electrolux - Clearance Ergorapido Ultra Bagless 2-in-1 Handheld/Stick Vacuum - Antique Steel
Customer Rating
2
Beware battery problems
on April 25, 2015
Posted by: gastan
from Portland, OR, United States
Have had this unit for 24 - 30 months. It did a great job .... at first. But now it seems to be only working at half power and it is getting worse with every use. I suspect the batteries are going bad ... or perhaps the charger. Googling the problem suggests both batteries and charger are problem prone.
Googling led me to this website ... which is not helping at all. Some people have said they got replacement units from Electrolux. ???? Don't know how. Electrolux website has nothing about purchasing replacement parts or any other kind of help. Do they care?
It worked well for a few years but for the price I expected more.
No, I would not recommend this to a friend.
Written by a customer while visiting www.electrolux.com
Customer Rating
1
Disappointed
on December 6, 2014
Posted by: Cathy
I purchased this product and loved it for the short period of time it worked well. Now after very little use it has no power and will not pick up anything even though it indicated it is fully charged. There is no 'troubleshooting' in the manual and I read about replacing the batteries but it seems you can't do this. The vacuum is in a vacation home that is infrequently used and perhaps it just sat on the charger for too long without being used. Can anyone help me with this problem?
No, I would not recommend this to a friend.
Written by a customer while visiting www.electrolux.com
Customer Rating
1
Rapid battery decline
on February 9, 2017
Posted by: Whyme
from LI,ny
As others have mentioned the batteries do not hold up and Electrolux support does not make them readily available
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Electrolux Expert, Consumer Care Department , February 14, 2017
We are sorry to hear you are having difficulties with your vacuum cleaner! If the suggestions in the manual do not help with the issues you are experiencing, we would recommend contacting one of our trained Customer Service representatives for assistance with troubleshooting and warranty coverage. Please call us at your convenience, Monday-Friday 8:00 am-7:30 pm CST at 1-800-896-9756. Most issues can be resolved with just one phone call.
Written by a customer while visiting www.electrolux.com
Posted by: Grandmother
from Kenai, AK, United States
Verified Purchase:Yes
I have been so very happy with this product. It is so easy to use on the bare floor and rugs. I have purchased a few of these for gifts for family members and they just love it. The kids even want to use it, and that is wonderful. A great product
I would recommend this to a friend!
Written by a customer while visiting www.electrolux.com
Customer Rating
5
Wonderful Stick Vacuum
on September 19, 2014
Posted by: Nina
This is my third Electrolux light-weight vacuum cleaner. I had 9.6V before and this time I decided to get a more powerful one, and I'm glad I did. The suction power is great. I usually use it mainly on the wood floors in my kitchen and living room, but I tried it on the rugs and carpeted areas and it performed very well ! I love the design and the fact that it has a charging dock, it makes a neat storage. This model also has LED lighting which is a nice feature. Overall, I'm glad I chose Electrolux again :)
I would recommend this to a friend!
Written by a customer while visiting www.electrolux.com
Customer Rating
1
Battery Issues
on June 15, 2019
Posted by: KimF
from Austin, Tx
Our Ergorapido Plus 18 volt cordless vacuum will not hold a charge at all. It shows fully charged on the charger, but will only last about one minute. There is no troubleshooting suggestions in the manual and no information can be found to replace the battery. Customer service is not available on Saturday when most people are needing it. I loved this vacuum when we first bought it. It was perfect for hardwood floors and tile especially with dog hair. I’m very disappointed that there doesn’t seem to be a way to extend the life of the vacuum once the battery goes bad. Also, the rubber on the vacuum has gotten that sticky feel even though the vacuum has only been stored inside the house In constant climate controlled conditions.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Ashton, Online Outreach Specialist, June 17, 2019
Oh, no, KimF! We are sorry to hear that your vacuum is having trouble charging. I have sent you an email requesting further information. You can also contact us Monday through Friday, 8:30am to 8:00pm at 800-896-9756.
Best,
Ashton
Best,
Ashton
Written by a customer while visiting www.electrolux.com