Customer reviews from blackanddeckerappliances.com
Black & Decker - 3-in-1 Grill, Griddle and Waffle Maker - Black
Average customer rating
2.8
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
21
4 Stars
5
3 Stars
3
2 Stars
8
1 Star
25
47%of customers recommend this product.
(
28 out of
60)
Customer Reviews for Black & Decker - 3-in-1 Grill, Griddle and Waffle Maker - Black
Customer Rating
1
poorly made
on January 29, 2015
Posted by: rhubarb2bake
from West Branch, MI 48661, USA
Gender:Female
Love my Mom's old Broil King that was this style so I ordered one. Before I ever used it I noticed that the plates fall out every couple times I opened it, the plates fall out. They don't seem to fit very well either. Returned without ever using. Too bad, in theory it's a great idea.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Poorly made.
on January 9, 2011
Posted by: Rippedoff
from Oak Park, IL
Gender:Female
The first grill/griddle/wafflemaker I got did not heat properly and left waffles and pancakes raw inside after 15 minutes of cooking. Cooking plates did not seat properly in grid clips and notches, causing one of them to pop out. The non-stick coating was scratched. I got a replacement. The replacement has the same problem with the cooking plates, in addition to which the back hinge is loose, causing the top to slide all over the bottom and causing the top to overhang the bottom by 3/8 to 1/4". The top also does not sit level on the bottom, so one corner is raised higher than the rest. This second unit also fails to cook waffles properly; they come out half burnt and half raw after 15 minuites' cooking time. But the instruction manual says "cooking time is 3 to 5 minutes"!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Griddle pops off
on January 8, 2023
Posted by: Judah
from Nebraska
Gender:Female
Used for first time and griddle won’t stay attached. Grrrr
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, January 10, 2023
Thank you for offering your feedback regarding your Black+Decker 3-in-1 Grill - Griddle - Waffle Maker. I’m sorry to hear of the difficulties you're having with your waffle maker. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your waffle maker has a two year warranty. Please reply to the email that was sent to you from applicaconsumeraffairs@brandprotectplus.com so we can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Keep Looking
on February 11, 2012
Posted by: ingrid98684
I wanted to love this waffle iron/griddle combo....but I'm ready to chuck it out the door and into the yard.
First of all....to me, "nonstick" means food should not stick. Food DOES stick (see my photo). Per the instructions, I have "conditioned" the supposedly nonstick surface with oil, to no avail. My waffles stick every time. I've added more oil to my waffle mix....waffles still stick. And when I say stick, I mean, they rip in half, one half on top, the other on the bottom, and have to be chiseled out once everything has cooled down.
Second, the griddle gets so hot that the shortening we use bakes onto it permanently, making the surface tacky and gross. Even multiple trips through the dishwasher have failed to remove this residue.
Third, this thing gets scary hot. While attempting to open it without ripping the waffle, your fingers get burned by the steam that escapes. And, you can't touch anything but the top and bottom handles, which makes it difficult to PRY it open (yes, I have to PRY IT OPEN, sometimes using a knife tip for leverage.)
This device is a colossal failure....keep looking.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
we have enjoyed this waffle maker
on April 18, 2014
Posted by: JAne
from Idaho
we really like that this makes crisp waffels on the outside and moist on the inside. We have used it for our gluten free bread substitute so we use it a lot. We have had it for three years and the pans aren't holding its finish very well so our waffles are sticking to the pans. I want to buy new pans but havn't been able to purchase just the pans. Every site I have gone to says I have to buy the whole thing. I am frusterated because part of the reason we bought this in the first place was so that if one part broke we could buy replacements but it wasn't so.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Poor clasp design is dangerous!
on December 26, 2014
Posted by: annw
I was so excited to find a traditional four square waffle iron that I bought two for our Christmas Eve waffel buffet. Tragically the upper clasp holding the top griddle in place is poorly designed and inadequate in holding the top grill in place. The grill drops when opening the lid which is incredibly frightening and dangerous with a hot waffle iron. This product should be recalled. Both units malfuntioned exactly the same.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
the worst waffle maker ever
on January 3, 2015
Posted by: TC101
from Oklahoma, USA
Gender:Male
It's made out of cheapest materials you can buy!
The retaining clip is barely strong enough to hold the griddle
Plates in place.
The hinge is too weak, doesn't close properly
And worst of all it cooks unevenly!
The retaining clip is barely strong enough to hold the griddle
Plates in place.
The hinge is too weak, doesn't close properly
And worst of all it cooks unevenly!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
dangerous
on December 17, 2016
Posted by: barbs
from tampa fl
Gender:Female
The grill plates do not fit properly. They fall out, screaming hot, when preparing waffles or grilled foods. This is both dangerous and inconvenient.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com