Customer reviews from excaliburdehydrator.com
Excalibur - 5-Tray Dehydrator - Stainless-Steel
Average customer rating
3
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
0%of customers recommend this product.
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0 out of
1)
Customer Reviews for Excalibur - 5-Tray Dehydrator - Stainless-Steel
Customer Rating
1
Not pleased
on December 5, 2015
Posted by: Joanne
from Illinois, United States
I bought this for the stainless steel. It did NOT come with a stainless door, and the whole inside is plastic. What's the point of having stainless steel when you are still cooking in plastic. Will be returning.
No, I would not recommend this to a friend.
Response from excaliburdehydrator.comBy Service, December 15, 2015
Hello, I am sorry you are disappointed. The EXC10EL is full body exterior AND interior. The model you bought does say on the website "Case exterior is made of Stainless Steel. Case interior is polycarbonate, the same material as our black and white units." Perhaps you want to upgrade to the EXC10EL.
Written by a customer while visiting excaliburdehydrator.com
Customer Rating
5
Well-made and versatile
on September 25, 2020
Posted by: TedB
from Mt. Horeb, Wisconsin
Gender:Male
The Excalibur five-tray stainless-steel dehydrator (D500SHD) is excellent. I got it to replace my four-tray Excalibur dehydrator that finally had its heating element fail after nearly 40 years. After that time, and after surviving two overseas moves (during which I operated the dehydrator through a step-down voltage transformer), there were also some cracks appearing in its plastic case and there was a crack in its door. So rather than contacting Excalibur to replace the door and begin troubleshooting the heater by replacing the thermostat, which were parts that they could have sent, I decided to get a new stainless-steel model.
To be clear, the stainless-steel is, apart from the door, stainless panels that are cladding over a plastic box that is BPA-free according to Excalibur’s claims, but I think that the steel will add additional durability to that box. Though I decided to get a new model, Excalibur has appeared to have kept its basic designs and sizes for decades, making parts exchangeable and readily accessible. I appreciate the fact that if a small bit breaks or wears out on one of their dehydrators, that there’s a good chance that it can be repaired.
So far, I am impressed with this new dehydrator. I am happy to see that Excalibur’s quality has not appeared to deteriorate since I got my last Excalibur dehydrator in 1982. Though I was happy with my previous unit, the fan on the new dehydrator seems like it’s more powerful. Thus far I’ve only dried some tomatoes in the new unit, but was pleased at how uniformly the pieces dried. The documentation that came with this dehydrator is much expanded over what I received 40 years ago, and I am looking forward to trying some of the recipes and suggestions in the “Preserve It Naturally” book that came with the new dehydrator.
This new unit feels solid and well made. The five trays that came with the D500SHD dehydrator are 304-grade stainless, according to Excalibur. Neither they nor the stainless panels on the unit’s exterior provide much attraction to a magnet, which is an indication of the metal's quality. Even the machine bolts supplied to attach the door handles are stainless; it’s a nice touch, but if Excalibur puts quality parts into such small things, which most people would not notice and on which they could have saved a few pennies by putting in non-stainless parts, it gives me confidence that the rest of the unit is both as well made and well thought out as it appears. Another indication of its quality is that Excalibur provides a ten-year limited warranty on the dehydrator if it's ordered direct from the factory -- a length far beyond warranties on most consumer products.
As with my previous Excalibur dehydrator, I appreciate the fact that I can operate this unit standing up on its narrow edge. I frequently use it in this position when I make jars of yoghurt. I like the fact that this unit has a timer; but although I can set it for up to 26 hours, I wish that the timer also had an “always-on” setting -- my only criticism with this dehydrator.
I found my previous four-tray model to be big enough for my four-person family (though we did not have a large garden and I never had a large amount of game requiring immediate processing). The new five-tray model is plenty big for my purposes, and I am hopeful that in stainless steel, it will last me at least another 40 years, and if anything does go wrong with it, Excalibur will be around and will have the parts to repair it. I highly recommend Excalibur’s D500SHD five-tray stainless steel dehydrator with no reservations.
Written by a customer while visiting excaliburdehydrator.com