Customer reviews from brother-usa.com
Brother - TN310BK High-Yield Toner Cartridge - Black
Average customer rating
2
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
1
Customer Reviews for Brother - TN310BK High-Yield Toner Cartridge - Black
Customer Rating
3
High Cost, Low Output
on October 31, 2022
Posted by: dardar25
from Pennsville, NJ
While I love my brother printer, I have to replace the toner cartridges every year, even though I am no where's near what it says I should be getting print wise. It says I should be yielding approximately 1500 pages, but I'm lucky if I get about 400 to 500. The cost for the toner is expensive and after doing this annually for quite a few years now, I think I may have to look into another option for printing.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Lasts only 12 months due to known design defect
on June 24, 2023
Posted by: LeeB
This toner cartridge has a defect which is known to have been present for at least 7 years. The cartridge will faile after 12 months due to oxidization of the substance from which the toner application roller (within the cartridge) is manufactured. Despite being full of toner with 1000 pages remaining, the blacks start to fade to gray and the cartridge needs to be replaced.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, June 26, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues with your Brother TN310BK. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
The toner is a consumable item that requires periodic replacement. The toner warranty covers manufacturing defects for a period of 90 days from the date of purchase or the rated life of the consumable, whichever occurs first. We apologize for any inconvenience this issue may have caused you.
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
The toner is a consumable item that requires periodic replacement. The toner warranty covers manufacturing defects for a period of 90 days from the date of purchase or the rated life of the consumable, whichever occurs first. We apologize for any inconvenience this issue may have caused you.
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com