Customer reviews from kitchenaid.com
KitchenAid - 24" Tall Tub Built-In Dishwasher - Stainless Steel
Average customer rating
4.3
(530 Reviews)
Rating breakdown 530 reviews
5 Stars
310
4 Stars
138
3 Stars
35
2 Stars
15
1 Star
32
87%of customers recommend this product.
(
445 out of
512)
Customer Reviews for KitchenAid - 24" Tall Tub Built-In Dishwasher - Stainless Steel
Customer Rating
1
Total Lemon
on October 26, 2016
Posted by: Ken P.
from Verona, NJ
I have owned this dishwasher for 5 years and have spent nearly $500 trying to keep it working. I finally threw in the towel today after the electronics failed for the second time. Stay away from Kithchen Aid.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Conflicted - good and not so good
on May 14, 2014
Posted by: BusyBee
from Houston, TX, United States
Verified Purchase:No
We are fairly happy but have some issues with a couple of things. First, the control panel is way too sensitive. It sits just under the counter and turns on if you just brush against it, i.e. getting dishes from cabinet above or using counter top in food preparation. Secondly, the utensil basket is hard to get to because it sits on the side rather than the front.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Replace control panel
on March 30, 2016
Posted by: harry
from Woodland Park, CO
Verified Purchase:No
We purchased this product April 2011 and now we have to replace the control panel - a $200 item.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Cheaply made KUDS30IXBT Dishwasher
on June 5, 2016
Posted by: Poorly Engineered Repairman
from Quad Cities Iowa
Verified Purchase:No
Dishwasher is 2.5 years old.
A lot of the system seems to be made out of low grade plastic, which means the dishwasher is prone to many failures very quickly.
The silverware holder is made out of plastic, and the plastic holders that are used to hold the silverware so each piece stands individually will warp out within 30 days. Is this a deal breaker, no, but a sign of lack of quality.
The control panel lights. Very touchy. Sometimes, if you lean up against the control panel, it will do some sort of auto drain mode or something. This started within the first six months of owning it.
The Control Panel Buttons also just don't work. The system will have ran and been emptied. All lights are off for a few days. You load the dishwasher as you normally do over a period of days. When full, you try to make the system start. And it won't. You have to cancel out the system and then get it started.
The upper dish rack. The roller wheel assembly is made out of plastic. Some people have had it where theirs failed within the first year. Ours made it 2.5 years before the top dish rack failed and crashed down onto the lower dishrack. Luckily, no dishes were broken. I am now looking to repair these. The parts I need look to be W10195336.
Dish Cleaning. This could be due to our hard water or maybe it is due to the system. Over a period of time, the once crystal clear glasses get all filmy and are no longer crystal clear. By the way, we have lived in the house for 26 years and our previous dishwasher we did not have this problem.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Dear Poorly Engineered Repairman:
Thank you for contacting KitchenAid regarding your appliance concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID, your Review ID Number 82512983, and date of purchase emailed to NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM.
Thank you.
Kari V.
Thank you for contacting KitchenAid regarding your appliance concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID, your Review ID Number 82512983, and date of purchase emailed to NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM.
Thank you.
Kari V.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poorly Built Machine
on May 15, 2016
Posted by: BJ
from Logan, Utah
Verified Purchase:No
This is the 3rd dishwasher I've purchased in 18 years of being married. This one didn't last 3 years.
The first thing to give us trouble was the Lock button. Then the plastic rack rollers broke-- I fixed those with steel epoxy. Then the random leaking started--never did figure that one out. Next the computer began losing its mind. We often had to shut the power off for a while then repeat till it worked. Now the "Clean" and the "Washing" buttons are permanently on and no other buttons respond.
The first thing to give us trouble was the Lock button. Then the plastic rack rollers broke-- I fixed those with steel epoxy. Then the random leaking started--never did figure that one out. Next the computer began losing its mind. We often had to shut the power off for a while then repeat till it worked. Now the "Clean" and the "Washing" buttons are permanently on and no other buttons respond.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Thank you for your review.
We're very sorry to learn of your concerns regarding your dishwasher. We would like to inquire further about your review with you. Please respond back to this email address nar_customer_solutions@KitchenAid.com with your Reviewer ID 81891199, name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
Thank you.
We're very sorry to learn of your concerns regarding your dishwasher. We would like to inquire further about your review with you. Please respond back to this email address nar_customer_solutions@KitchenAid.com with your Reviewer ID 81891199, name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Cheap plastic parts
on February 14, 2016
Posted by: unhappy mama
from Salt Lake City UT
Verified Purchase:No
We have had this about 3 years. Within a month of the 1 year warrenty plastic parts on the inside were breaking (adjuster assay, drawer slides, etc.) I have replaced a number parts inside and I am now having to replace them again along with other parts. It seems that the plastic used for these parts were not meant for hot dishwasher conditions. We are NOT happy with the amount we paid for the quality we got. We certainly expected it to last longer. I almost wish we would have just paid to fix our old one as it would probably have outlasted this.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Cleans well, Dish rack and leaking an issue
on June 24, 2017
Posted by: ridlergirl
from syracuse, ny
We purchased this dishwasher 5 years ago when we remodeled our kitchen. We chose it because it had a recessed handle, had good ratings for cleaning and was quiet. Our kitchen is small and a protruding handle is a big issue. The front controls are convenient but can be easily triggered if you lean against the surface. My real issue is quality construction. One year in it leaked, bad gasket but under warranty so replaced. Third year in, top rack broke. I ordered a part and replaced. Since then we've had another leak and the rack broke a second time. My wood floors are warped and the [art replacement costs are adding up. I've decided to move on which is unfortunate as the machine cleans well and is relatively quiet and was more affordable. Sadly it seems the top rack has been an issue for others as well. I will go for a higher-end model and hope we have better results.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Nothing but a paperweight
on September 2, 2017
Posted by: Wheels
from Wisconsin
I bought this dishwasher in 2012 because it was a Kitchenaid and that meant quality to me. In the past two years I've had to replace the control board twice and it has now failed a third time. This is nothing more than a paperweight. Even when it worked there were items that needed to be re-washed. It was quiet, but that was the only saving grace for it. I'll never buy another Kitchenaid appliance again.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy maytagbrand, maytagbrand, November 2, 2017
Wheels, thank you for your review. We would like to discuss this further with you. Please email us at NAR_Customer_Solutions@KitchenAid.com at your earliest convenience with your user id 107112465, name, address, a phone number and best time to reach you along with your model and serial number.
Written by a customer while visiting kitchenaid.com