Customer reviews from sony.com
Sony - ST7 7.1-Channel Soundbar with Wireless Subwoofer - Black
Average customer rating
3.5
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
10
4 Stars
4
3 Stars
1
2 Stars
1
1 Star
6
14%of customers recommend this product.
(
1 out of
7)
Customer Reviews for Sony - ST7 7.1-Channel Soundbar with Wireless Subwoofer - Black
Customer Rating
1
auto standby mode by default
on April 12, 2015
Posted by: jase298hkhk
every time the audio output stop for a pause or just no signal output, the sound bar turn itself off, to save energy that no one buys a thousand dollars sound bar would care about I guess. That's not a problem if the sound bar can turn itself back on when the audio is back on. Terrible idea, to set terrible idea in your product by default. I'm one of those people that won't buy any product that's annoying out of the box even there's a simple way of fixing it. Sony is a brand that I grew up with and going all down hill for the past 10 years.
No, I would not recommend this to a friend.
Response from sony.comBy Ella, Sony Support, April 14, 2015
Hi jase298hkhk, We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you for your time. Regards,
Written by a customer while visiting sony.com
Customer Rating
1
Poor Wireless Subwoofer Connection
on August 31, 2014
Posted by: GMcMenimen
The wireless subwoofer losses its connection with the sound bar constantly. I tried everything to see if I could keep the subwoofer connected with the sound bar. Nothing worked. When the subwoofer is connected the sound is really nice. I would recommend waiting for the Bose sound bar with bluetooth coming in September.
Written by a customer while visiting sony.com
Customer Rating
1
Product sucks
on December 28, 2014
Posted by: Aaronwise
I purchased this and had it for less than 2 weeks when the sub woofer started making a popping sound then shutting off, so I exchanged for another on and had the sound bar for less than 24 hrs when it started making that same popping noise and the sub woofer turning off. The tv that it is connected is a Sony that I have owed for about 4 weeks. I wouldn't recommend this product to my worst enemy. It sucks!!!! If it were an option, I would give the product a rating of -5 stars.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, December 31, 2014
Hi Aaronwise, We're sorry for what happen here and we feel your disappointments and frustrations. Please contact us at socialsupport@am.sony.com and include all information such as product information, contact details and event or reference ID ( if applicable ). Thank you.
Written by a customer while visiting sony.com
Customer Rating
2
Surround effect is very weak
on December 15, 2014
Posted by: RG18
The surround effect is very weak. Need to do more make an impact. Over priced.
No, I would not recommend this to a friend.
Response from sony.comBy Jeannette, Sony Support, December 18, 2014
Hello RG18!, Thank you for your feedback, we will forward this information to the proper department for review . We would like to also suggest to change the following settings to improve the audio output, once you check the setting try different devices to verify that the issue is not with the source :
1-Level - DRC try changing option to OFF instead of auto.
2- Audio - S-OPT change setting to ON.
1-Level - DRC try changing option to OFF instead of auto.
2- Audio - S-OPT change setting to ON.
Written by a customer while visiting sony.com
Customer Rating
5
Perfect for the Family Room
on August 20, 2014
Posted by: AustinAggie
Purchased this for our new house for the family room (the existing surround sound was just too much for the new family room). It definitely fills the room with sound, and while it isn't true "surround", you definitely get audio separation.
Written by a customer while visiting sony.com
Customer Rating
1
on June 26, 2015
Posted by: jc4671
We have had the Model SA-S17 for a little over a year now, and have always been extremely frustrated with the quality of the voice part in the unit. My wife and I find ourselves constantly reversing scenes on DVD & DVR movies because the voices are so muffled it's hard to understand what is being said. We continually re-adjusted the voice and picture levels on the remote to every imaginable combination with no satisfaction. While watch movies I get so frustrated, I feel like chunking the thing out the window. Lots of money paid for this worthless SONY product.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, June 30, 2015
Hello jc4671, we certainly empathize with your frustration and disappointment and we apologize for the late reply. Please contact us at socialsupport@am.sony.com and kindly include your product information, contact details, and event or reference ID ( if available ). We always appreciate customers who take the time to give us their feedback. Again, thank you.
Written by a customer while visiting sony.com