Customer reviews from microsoft.com
Microsoft - Lumia 1020 4G LTE Cell Phone
Average customer rating
4.3
(334 Reviews)
Rating breakdown 334 reviews
5 Stars
199
4 Stars
79
3 Stars
20
2 Stars
21
1 Star
15
84%of customers recommend this product.
(
280 out of
334)
Customer Reviews for Microsoft - Lumia 1020 4G LTE Cell Phone
Customer Rating
5
Amazing camera, modern and efficient OS, distinctive design, top build quality and materials
on November 10, 2014
Posted by: Vasilis
from Thessaloniki, Greece
A fully featured smartphone, with the best camera ever put on a phone. I love the speed and fluidity of the OS, even on an one and a half years old device like the 1020 (running the latest version 8.1 Update 1).
Strongly recommended to anyone who wants to have the best camera always available in their pocket, together with a very capable smartphone. The accessories are lovely too. I use the Camera Grip for long shooting sessions, and for taking long exposure pictures together with a tripod.
I love the phone's design, materials and color too (I have a yellow one). It is so distinctive and premium looking.
My only complain is about the battery life, but after all, I use it a lot.
Strongly recommended to anyone who wants to have the best camera always available in their pocket, together with a very capable smartphone. The accessories are lovely too. I use the Camera Grip for long shooting sessions, and for taking long exposure pictures together with a tripod.
I love the phone's design, materials and color too (I have a yellow one). It is so distinctive and premium looking.
My only complain is about the battery life, but after all, I use it a lot.
Message to Microsoft: Please, don't stop producing smartphones with amazing cameras like Nokia was doing for years. We are anticipating even better cameras in the future. And no, the humps don't bother us, the users of 1020. We love them.
Pros: Personal
I would recommend this to a friend!
Written by a customer while visiting microsoft.com
Customer Rating
2
Great camera...
on January 9, 2015
Posted by: Mama57
from West Palm Beach, FL, USA
Nice phone, great camera...that's about all I can say. With the amount of apps being removed from an already short selection your choices are slim to none. So, what are you left with? A nice phone and a great camera.
Pros: Personal
No, I would not recommend this to a friend.
Written by a customer while visiting microsoft.com
Customer Rating
4
great . but....
on September 9, 2013
Posted by: sueboo
from chester, il.
My camera just stopped working, turned it off , took battery out,restarted, still doesn't work, grrrrrr!!!!
Pros: Personal
I would recommend this to a friend!
Written by a customer while visiting microsoft.com
Customer Rating
1
Going Back to iPhone
on February 12, 2016
Posted by: Margie
from Pensacola, FL
I bought this phone to try as an alternate to the iPhone. Within the first two months, the screen cracked and the replacement cost was more than the purchase price on the phone! My wireless carrier replaced the phone for me and now 18 months into phone #2, the power supply connection is failing and will not charge properly unless I place it at an incline and babysit it. The apps are underdeveloped when compared to ios and android systems and the maps is absolutely terrible and unreliable. It has given me incorrect directions multiple times and I no longer trust on it. This phone is a disappointment when compared to the late 90's Nokia 5100 series phones. Going back to an iPhone.
Pros: Business
No, I would not recommend this to a friend.
Written by a customer while visiting microsoft.com
Customer Rating
1
Awful phone. Seems like a beta given the issues
on September 12, 2015
Posted by: Marcevan
from New York
Mail: frequently (2x a week) the sync button does nothing.
Mail: often (3x a week) the mail buttons open a "working on it" message then close
Charging: often (3x a week) plugging in the phone does not let it charge.
Mail: often (3x a week) the mail buttons open a "working on it" message then close
Charging: often (3x a week) plugging in the phone does not let it charge.
The remedy to these issues is a power off/on so this shows the O/S is not ready for prime time and has issues with garbage collection or memory leak.
I've reserved a new iPhone 6s and will be moving to it later this month.
Pros: Business, Personal
No, I would not recommend this to a friend.
Written by a customer while visiting microsoft.com
Customer Rating
2
Horribly disappointed. The charging ports are the worst I have ever used.
on September 12, 2014
Posted by: SadGuy2014
from Wichita Falls, Tx
I have had 3 Nokia lumia's. My first was a 720, awesome phone. My second was the icon, horrible charging issue's, and has stopped charging all together. I now have a 1020, and it's my second 1020. My first one shut down by itself and never would come back on after the Cortana update. Warranty replaced it and like the icon, now I have charging issues. Won't charge like it should and now won't come back on. If you as a company, refuse to help fix this problem I will let everyone know. By the way, I own my own business, and always address customer issues promptly and I expect the same courtesy. :-(
Pros: Business
No, I would not recommend this to a friend.
Written by a customer while visiting microsoft.com
Customer Rating
4
Wouldn't buy anything but windows
on December 18, 2014
Posted by: stlouisboy63
from Springfield, mo
Not happy with microphone or that mechanism. I started with a 920 and received 2 under warranty. Was then upgraded to the 1020 which was also replaced 2 times. It was frustrating when at&t refused to replace anymore and I had to go directly to Nokia. Wasn't happy about the upgrade either. The 1020 is thicker and heavier then the 920.
Pros: Personal
I would recommend this to a friend!
Written by a customer while visiting microsoft.com
Customer Rating
3
Poor design, planned obsolescence
on April 23, 2015
Posted by: Unifirelynx
from NC
Purchased this product and immediately experienced headphone jack problems. The device will only play through one speaker, no matter what cords or sound system it is hooked up to. Battery life quickly becomes a problem-- it barely holds a charge for a whole day, after only owning it for a year. Planned obsolescence is obviously incorporated into the design. I recently submitted to the updates, and they have been *very* poorly incorporated into the product. The "up"date has made it much more difficult to 1. Edit your texts (you can't see where the cursor is placed), 2. You can't click on links from your facebook page without opening a new tab 3. The main GPS application has been modified so that you can't view route descriptions and a map simultaneously, and the directions provided do not take you the fastest route. Overall, I was fairly satisfied with this product from the start, despite the headphone jack problems and the poor battery life. However, the programming updates have made this device beyond annoying.
Pros: Personal, Business, college
No, I would not recommend this to a friend.
Written by a customer while visiting microsoft.com