Great machine easy to use Very helpful support as well
Response from CricutBy Cricut, Cricut, May 29, 2026
Thank you so much for your kind review! We’re delighted to hear that you’re enjoying the machine and that you’ve found it easy to use. We truly appreciate you taking the time to share your experience and hope you continue to enjoy creating with your machine.
This machine is so fast! The only thing I don’t like is how it has an open top feature instead of a “lid” to cover it. With my dusty house, I have covers on my machines anyway, this one currently has a dish towel.
Response from CricutBy Cricut, Cricut, May 22, 2026
Hello Rae, we are glad to hear that you are happy with your Explore 5. We are glad to hear that you found a way to be creative with covering your machine up. Please let us know if there is anything we can do for you.
I purchased this with high expectations, but it doesn’t cut all the way through. I contacted support, and after spending nearly 3 hours troubleshooting and feeling like I was being blamed for the issue, they finally agreed to send a replacement cutter. I’m hoping that solves the problem, but I’m not very confident at this point. I have a feeling I’ll end up spending another few hours with support if the replacement doesn’t fix it.
Response from CricutBy Cricut, Cricut, May 18, 2026
Thank you for sharing your experience with us. We’re truly sorry to hear that the cutter didn’t perform as expected and that the troubleshooting process left you feeling frustrated. That’s not the experience we want for our customers. Your feedback is incredibly important, and we appreciate you taking the time to let us know what happened. Someone will be reaching out to you to make sure you end up with a product that works the way it should.
I bought this and for the life of me I don’t get how to work this no matter how many tutorials I watch.
I would recommend this to a friend!
Response from CricutBy Cricut, Cricut, May 12, 2026
Hello JJ. We’re sorry you encountered issues setting up your Explore 5. Rest assured, our Member Care team of experts is available to help, so you and your machine can make DIY magic again asap.
Machine is perfect for beginners and experts. Cut speed is precise and fast like Maker 4!
I would recommend this to a friend!
Response from CricutBy Cricut, May 12, 2026
We’re so happy to hear that! It’s great to know the machine works just as well for beginners and experienced crafters, with fast and precise cuts like the Maker 4. Thanks for sharing!
I like how fast it cuts. Its quiet and cuts so well. I love the load /unload button! Not having one on joy xtra and then suddenly have it on Explore 5 was very nice to be able to check cuts before unloading. If joy xtra has a way of doing that I haven't figured it out yet.
I would recommend this to a friend!
Response from CricutBy Cricut, Cricut, April 30, 2026
Hi Doxiemom73, thank you for taking the time to let us know about your experience. We are so happy to hear that you are loving your new Explore 5. If there is anything you need, please reach out to Member Care.
Not compatible with any of my cricut maker pens even though everything I look up says they should work in my new Explorer 5. Having trouble aligning cuts with prints even after calabirating.
No, I would not recommend this to a friend.
Response from CricutBy Cricut, Cricut, April 22, 2026
Hello, Vonnie. We’re sorry you encountered a compatibility issue with your machine. Rest assured, our Member Care team of experts is available to help, so you and your machine can make DIY magic again asap.