My husband really liked his present. We've used this twice since it arrived and it works great. The food was delicious and the temp was easy for his to control.
Per below review, updating. Support originally told me it would be February or March on receiving replacement firebox, but it came today 12-15-21. There will be smoked turkey and ham for Christmas after all....... Thanks so much for great service. I was prepared to pay for all this because I wasn't sure warranty was still on, but it came free of charge. Upgrading to 5 stars.
Have enjoyed my grill, however, the firebox that came with mine is very fragile and it cracked into 3 pieces. The design has changed on newer models. Submitted a warranty claim online ( there is no phone number you can call to speak to someone) and was told items are on back order for 3 months. So no smoked turkey for Thanksgiving or Christmas here.
I would recommend this to a friend!
Response from kamadojoe.comBy PW, Customer Support, December 9, 2021
Dear Dawg Golfer,
Thank you for providing your feedback. We truly apologize for the delay in receiving your replacements. Our team is working diligently to ensure we do not experience these delays again. If there is anything we can do to better your experience, please reach out to our social media team- Facebook, Twitter, or Instagram.
I bought this 3 years ago... The seals are AMAZING! The accessories are AMAZING! The intuitive use is AMAZING! The worst cooks are still AMAZING! I have not had one real issue but the ceramic inserts could be better fit/install, they sometimes fall over themselves and are hard to fit at times.
I've had a Big Joe 3 for several years and love it. It's the best. But for smaller cooks the Classic 2 made sense to me. Same great quality just smaller. They make a great pair. Griling/smoking is one my very favorite things to do. Usually at least 3-4 times a week. It only makes sense for me to use the very best equipment. Thanks KJ!
We love the new addition to our family! My husband loves grilling on it and I love looking at it. It’s a nice decor to our patio and and an even better way to cook dinner.