Customer reviews from Whisker
Whisker - Litter-Robot 5 Smart App-Controlled Self-Cleaning Litter Box - White
Average customer rating
4.7
(216 Reviews)
Rating breakdown 216 reviews
5 Stars
157
4 Stars
53
3 Stars
3
2 Stars
0
1 Star
3
Customer Reviews for Whisker - Litter-Robot 5 Smart App-Controlled Self-Cleaning Litter Box - White
Customer Rating
4
Worth the upgrade.
on March 11, 2026
Posted by: Natalie
I am upgrading to the 5 from the litter robot 3 and I love the more modern design and wider opening. I also have to empty the waste drawer less frequently than before.
Response from WhiskerBy July 21, 2026
We love that you're such a longtime member of the Whisker family, Natalie! It's fantastic to hear that you love the upgrades made to the Litter-Robot 5, and spend even less time emptying it! Thank you again for being part of the Whisker family!
Written by a customer while visiting Whisker
Customer Rating
1
Total technology failure
on February 21, 2026
Posted by: Jon
This is the biggest ripoff in history. The sensors don’t work, it always states that the waste has s full, even after changing the bag out. The existing waster liner is not even close to being full. Through numerous attempts to remedy the issues, all for not. Lesson learned, the litter robot 5 is a complete pile of useless garbage. BUYER BEWARE! Don’t waste your hard earned money on this garbage. Needless to say, but I will never buy another junk product from this company!
Response from WhiskerBy July 23, 2026
Thank you for taking the time to share your review with us, Jon. We're incredibly sorry for the experience you've had thus far with your Litter-Robot! A member of our team has reached out via email to help get your Litter-Robot 5 up and running!
Written by a customer while visiting Whisker
Customer Rating
5
LR just keeps getting better!
on January 26, 2026
Posted by: MarquesAlan
I am an owner of the LR4 since it debuted. Some hiccups at the start but running great now. The LR5 is a definite upgrade with the build quality more superior and attention to classy details such as the logo screened lightly on the front of the waste drawer handle. The bonnet is much more sturdy and snaps right into place with no seams showing. The handles have a nice metallic finish. The scale design works on any type of surface and looks more finished. I love the full color display at the top of the bevel. Makes this look like a "smart" robot which it is! I was skeptical to buy the redesign so early out of the gate however after a couple updates, this unit is working perfect! Saves me litter, time and money. Treat yourself and spoil your babies!
Response from WhiskerBy July 21, 2026
Thank you so much for your review, MarquesAlan! So glad to hear that your experience has been turned around, and that you're loving the class and attention to detail on the Litter-Robot 5! Please don't hesitate to contact our support team at support@whisker.com is you continue to see any trouble! Thank you for being in the Whisker family!
Written by a customer while visiting Whisker
Customer Rating
3
Not sure the value of the improvements (minus the step back in ease of cleaning) was worth double the $ of my other 2 older units
on January 24, 2026
Posted by: KaT M.
Well I like the litter guard and bigger waste bucket. I also like that the display/controls were moved to the top of the unit. Often wondered who they thought was pushing the buttons…the cats lol.
I do like the ability to check status, see when it’s almost full or needs litter, etc but as you will see with the last item, the one thing I was really thinking would be good info for my vet, doesn’t work right.
Ok now, for what needs to change. 1) the step/litter box cover or door design is poor. Cleaning it is a nightmare. If there is any litter or liquid on the step you get it all over trying to get the rubber loose from the bottom of the step. The old one just fit down in the step and was easy to remove to clean. The cover/door that holds the step is the same, getting it apart to clean it without getting “stuff” on you is impossible. Maybe all the test cats are neat freaks but I have older cats and they occasionally make messes. I do like that the litter cannot get down into the weight mechanism are
I do like the ability to check status, see when it’s almost full or needs litter, etc but as you will see with the last item, the one thing I was really thinking would be good info for my vet, doesn’t work right.
Ok now, for what needs to change. 1) the step/litter box cover or door design is poor. Cleaning it is a nightmare. If there is any litter or liquid on the step you get it all over trying to get the rubber loose from the bottom of the step. The old one just fit down in the step and was easy to remove to clean. The cover/door that holds the step is the same, getting it apart to clean it without getting “stuff” on you is impossible. Maybe all the test cats are neat freaks but I have older cats and they occasionally make messes. I do like that the litter cannot get down into the weight mechanism are
Response from WhiskerBy July 22, 2026
We're so sorry for the rocky start with your Litter-Robot 5! This is definitely not the stellar experience we want to provide for you! We see that you've been in contact with our team to resolve these issues. Please don't hesitate to reach back out to us with any questions, we're here to help!
Written by a customer while visiting Whisker
Customer Rating
5
Where have u BEEN all my life !
on January 18, 2026
Posted by: TonyKCS
I've had cats for about half my life. For years I'd sift thru a litter box on a daily basis. Not sure why I waited so long, but finally gave myself an X-mas gift with this LR-5. I LOVE the app that tells me which of my 3 cats did their business and how full my container is. The ONLY issue is with the app. There's a firmware issue that is preventing me from going back to a white L.E.D light. I DID remove the part that cats were jumping over to get out. Much easier to get in and out once removed. I also love that there's a light sensitive "night light" for nightly use. I SMELL NOTHING with my multi used LR every day. I like the accurate chime when a cycle is completed and which cat did a #1 or 2. Can't wait for my ramp to arrive to complete my Litter Robot 5.
Response from WhiskerBy July 21, 2026
So glad the Litter-Robot 5 earned its spot under the tree. Knowing which of your three did the deed (with zero smell) really never gets old. If you are still having concerns with your Globe light, do not hesitate to contact our customer support, and we would be happy to assist.
Written by a customer while visiting Whisker
Customer Rating
4
Almost to smart
on January 14, 2026
Posted by: John
It's much improvement over the litter robot 4 and I like the size of it because we have three cats and one of them is 16 lb so he's a large one. Sometimes though it has it's slow in resetting if the device is full and I replace the bag and put a new one in it takes a long time before it resets and says it's okay to go in other words that full tank is full it stays on there for quite a while so it's a little slow catching up to what's happening that's my biggest gripe I would love also to have a hard copy versus online because I'm an older person and I struggle with online things. Not everybody's techie. And yes I would buy it again
Response from WhiskerBy August 17, 2026
Thanks so much for your review, John! Our team is so glad to hear you love the upgrades made to the Litter-Robot 5, and truly appreciate all of your feedback as we're always trying to improve. Thank you for joining the Whisker family!
Written by a customer while visiting Whisker
Customer Rating
5
Amazing invention!
on January 12, 2026
Posted by: Heather G.
I love my litter robot 5! I haven’t had to scoop cat waste in months and the best part is, there is no smell like traditional cat boxes! The app is super useful and convenient. Sends me notifications when my litter levels are low and when the waste bin is full. Highly recommend.
Response from WhiskerBy July 21, 2026
Months without scooping and not a whiff in sight? That's the dream, and we're so glad you're living it. Thank you so much for the great review!
Written by a customer while visiting Whisker
Customer Rating
5
Great product/ much improved over LR3
on January 9, 2026
Posted by: LR5 great P.
Had the LR5 for 1 week (it replaced a 3mo old LR3) and am impressed and happy with purchase. Significant improvement over LR3 including quieter, waste drawer bigger, for 1 cat holds 2 weeks. Seems litter cycle much cleaner, smell next to nothing and urine balls do not stick on the sides (happened 20% of the time on LR3).. Not sticking during cycles or errors whereas would get a cycle error frequently on LR3 2x per week) for a 3 mo old LR3. Whisker app is great and allows useful monitoring of cycles, weight. The waste ID function needs work. Detection of type inconsistent between urine and poop and always records poop as 0.0lbs. Often misses urine although using light grey litter (Slide litter). Weight recording accurate and consistent. Overall excellent purchase although think the price is too high. 2yr old Siamese adapted quickly to LR5. I used the litter from LR3 so smells the same. Cat diid a 5 min investigate then hopped in for a pee.
Response from WhiskerBy July 21, 2026
One of the most thorough LR5 reviews we've ever gotten—thank you!
Written by a customer while visiting Whisker