Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Book3 Pro 360 2-in-1 16" 3K AMOLED Touch Screen Laptop -Intel 13th Gen Evo Core i7-1360P -16GB Memory -512GB SSD - Graphite
Average customer rating
4.8
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
125
4 Stars
14
3 Stars
1
2 Stars
1
1 Star
3
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Book3 Pro 360 2-in-1 16" 3K AMOLED Touch Screen Laptop -Intel 13th Gen Evo Core i7-1360P -16GB Memory -512GB SSD - Graphite
Customer Rating
4
it's good for what i need
on September 3, 2023
Posted by: Gordita
[This review was collected as part of a promotion.] to communicate with my family look for information and use the waze
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing laptop
on September 3, 2023
Posted by: Madmatt
[This review was collected as part of a promotion.] Its all around an Amazing laptop it's slim and light so it's very portable and it has enough space and power to play light requirement games and it's very simple and easy to use so it's good for work aswell
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent laptop with an incredible screen!
on August 30, 2023
Posted by: techSavvy
[This review was collected as part of a promotion.] The Galaxy Book 3 Ultra loves up to its name. It is super fast, ultra reliable, and has the best screen I have ever seen on a laptop! I have had no issues with this device and I highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Marketing gimmick that isn't worth the money
on August 24, 2023
Posted by: Jake
from Branson, mo
Expertise:Expert
There are a lot of refinement issues, such as numlock not staying persistently on, not sleeping properly, regardless of settings(it restarting completely and not resuming when the lid is opened back is extremely irritating). The main issue is Samsung chose to limit the amount of power this laptop can use, so the fancy i9 and 4070 are limited pretty significantly from their true potential. This laptop benchmarks SIGNIFICANTLY lower than other laptops with the same specs because of this. This needs to be fixed. The max the 4070 will pull us 60w, which is nothing. The touchpad is too big, and is prone to falsely detecting a palm brush as intentional. I would return this if I could.dont buy it
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Debra, Social Commerce, August 25, 2023
Good day Jake,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book3 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are concerned about your palm brushing against your touchpad unintentionally, I suggest locking your touchpad. Here's how you can do that: > Press and hold the Fn key and press the F5 key to lock the touchpad. For your convenience, I have included a link with your device's user manual just in case you need a copy of it. If you've set your PC to sleep after 20 minutes, but it isn't working, make sure you applied the settings to both battery power and when your PC is plugged in. You may also want to check your power plan settings. Check out, "Sleep settings are not applying on Samsung PC" for some simple troubleshooting steps that you can take to resolve what you have been experiencing with your Galaxy Book3 Ultra's settings. I have linked it below for your easy access. If you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01201568/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book3 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are concerned about your palm brushing against your touchpad unintentionally, I suggest locking your touchpad. Here's how you can do that: > Press and hold the Fn key and press the F5 key to lock the touchpad. For your convenience, I have included a link with your device's user manual just in case you need a copy of it. If you've set your PC to sleep after 20 minutes, but it isn't working, make sure you applied the settings to both battery power and when your PC is plugged in. You may also want to check your power plan settings. Check out, "Sleep settings are not applying on Samsung PC" for some simple troubleshooting steps that you can take to resolve what you have been experiencing with your Galaxy Book3 Ultra's settings. I have linked it below for your easy access. If you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01201568/
Written by a customer while visiting Samsung US
Customer Rating
5
Very easy to use
on August 22, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I use my Samsung devices everyday in all kinds of different situations to get answers to any questions I have.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My samsung galaxy ao3
on August 21, 2023
Posted by: Roxhane
[This review was collected as part of a promotion.] My samsung galaxy ao3 works wonders! I'm loving it sk far!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing and has good features
on August 21, 2023
Posted by: James1488
[This review was collected as part of a promotion.] I use it for gaming and I love it it is super fast and the graphics are amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my device
on August 21, 2023
Posted by: Ajppatt
[This review was collected as part of a promotion.] It's a great device to have it streams great its great for movies and music and its easy for downloading stuff too
Value
5
Written by a customer while visiting Samsung US