Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Book3 Pro 360 2-in-1 16" 3K AMOLED Touch Screen Laptop -Intel 13th Gen Evo Core i7-1360P -16GB Memory -512GB SSD - Graphite
Average customer rating
4.8
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
125
4 Stars
14
3 Stars
1
2 Stars
1
1 Star
3
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Book3 Pro 360 2-in-1 16" 3K AMOLED Touch Screen Laptop -Intel 13th Gen Evo Core i7-1360P -16GB Memory -512GB SSD - Graphite
Customer Rating
5
This product is amazing
on September 15, 2023
Posted by: Carltheone17
[This review was collected as part of a promotion.] I would use it for texting and gaming and other fun things
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Bad first impression but fine enough I suppose
on September 11, 2023
Posted by: Arin
Expertise:Intermediate
I bought this about 4 months ago. Right at the start up I ran into an issue where no application on the computer worked, just an instant crash. After managing to do some updates and a factory reset I finally was able to use it, however samsung notes still crashes. It seemed fine for the first month or two, but by the end of July and through august, the wifi just doesn't work, its now almost a constant disconnect. Even the 5g bandwidth doesn't show up sometimes. Making this almost unusable for any internet needs which is what I was hoping to start using it for. I would probably return it if I could, I guess its fine otherwise, it does what its supposed to do. It hasn't been buggy, but I feel like I could have better luck with a tablet instead.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Debra, Social Commerce, September 13, 2023
Salutations Arin,
Thanks for taking the opportunity to review your Samsung Galaxy Book3 360. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The first thing to do when you are having difficulty connecting to the internet is make sure your modem and router are working properly. Reset your modem and router according to the manufacturer's recommendations. Check out the article titled, "Cannot connect Samsung PC to internet" for some simple troubleshooting steps that you can take to help resolve what you have been experiencing with your connectivity. "Use Samsung Notes on your Samsung PC" is another informative article that you may find beneficial in resolving your recent experience. If you would like any additional assistance and/or help with troubleshooting your Galaxy devices, please do not hesitate to reach out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01109558/#cannot-connect-to-wireless-network
https://www.samsung.com/us/support/answer/ANS00066241/
Thanks for taking the opportunity to review your Samsung Galaxy Book3 360. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The first thing to do when you are having difficulty connecting to the internet is make sure your modem and router are working properly. Reset your modem and router according to the manufacturer's recommendations. Check out the article titled, "Cannot connect Samsung PC to internet" for some simple troubleshooting steps that you can take to help resolve what you have been experiencing with your connectivity. "Use Samsung Notes on your Samsung PC" is another informative article that you may find beneficial in resolving your recent experience. If you would like any additional assistance and/or help with troubleshooting your Galaxy devices, please do not hesitate to reach out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01109558/#cannot-connect-to-wireless-network
https://www.samsung.com/us/support/answer/ANS00066241/
Written by a customer while visiting Samsung US
Customer Rating
4
Book The 🥉
on September 11, 2023
Posted by: Letsgo
[This review was collected as part of a promotion.] I use my G3U for editing, importante to have the fastest editing.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It's the best I've ever seen And fancy
on September 10, 2023
Posted by: hfufuf217
[This review was collected as part of a promotion.] I use my Samsung phone for everything . I love the security , the quality and detail
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This s the Best product That I have used my live
on September 8, 2023
Posted by: Yazma54
[This review was collected as part of a promotion.] I use it for all kinds of jobs and in all kinds of circumstances. It is easy to use, very practical in daily life. I can easily transport it to use it everywhere. really excellent
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this product
on September 7, 2023
Posted by: Yunjixz
[This review was collected as part of a promotion.] I don't have a picture but the product is so nice I can play the Sims on it I really like it thank you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love love love!
on September 7, 2023
Posted by: JBJB
Wow, I love this laptop! It's almost like it was created just for me... I edit a lot of photos in Lightroom and also am a pretty heavy Excel user. I've had plenty of problems in the past with computers not being able to keep up, but this one has no problems. It performs perfectly for my needs, and the hardware is so nice and such a joy to use. If I had any requests, it would be to add a USB C port on the right side of the laptop, and also if possible to rearrange the 10-key to be a little more of a traditional layout (I get it though, space issues). Be sure to opt for the highest level ultra as the ram is not user upgradeable (that would be a feature request too).
Written by a customer while visiting Samsung US
Customer Rating
4
User friendly
on September 7, 2023
Posted by: Supert1
[This review was collected as part of a promotion.] For everything on a daily basis. Help children with homework
Value
4
Written by a customer while visiting Samsung US