Customer reviews from keurig.com
Keurig - K-Crema Coffee Maker - Black
Average customer rating
4.7
(238 Reviews)
Rating breakdown 238 reviews
5 Stars
197
4 Stars
20
3 Stars
14
2 Stars
1
1 Star
6
62%of customers recommend this product.
(
23 out of
37)
Customer Reviews for Keurig - K-Crema Coffee Maker - Black
Posted by: Carrabinieri
Verified Purchase:Yes
Works great. Uncomplicated. pressure setting provides a little kick to each cup. Moveable/removeable cup base is nice
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, September 8, 2025
We’re so glad to hear that you’re enjoying your K-Crema! Thank you for taking the time to leave us your review. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Gnlagd
Verified Purchase:Yes
After first week of brewing 2 cups a day, the pressure brewing doesn’t work anymore. I’m concern that if this happen within a week of use that a replacement will basically do the same thing maybe not in week but more than likely within a short period of time. I’m returning this and just use my old keurig machine again.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, September 5, 2025
We're sorry to hear that your K-Crema coffee maker isn't functioning properly- that's certainly not the experience we want you to have. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 AM to 10:00 PM EST. We're here to help!
Written by a customer while visiting keurig.com
Posted by: Seasoned Keurig User
Verified Purchase:Yes
Definitely an upgrade from my previous Keurigs. Much better flavor and love the froth
Written by a customer while visiting keurig.com
Posted by: Just another coffee fan
Verified Purchase:Yes
The crème is a nice feature but it doesn’t have much to offer with an 8oz or larger cup and you have to use a dark roast. French or Italian work best for a 4 oz pour. The quality of the crème is very nice if things are just right.
As far as using it for regular K-cup brews it works just fine. And as expected a 12 oz cup is pretty weak but that’s just the K-cup process.
As far as using it for regular K-cup brews it works just fine. And as expected a 12 oz cup is pretty weak but that’s just the K-cup process.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, September 5, 2025
Hello Dan, we appreciate you taking the time to share your initial feedback about your new K-Crema coffee maker. If you ever need any assistance or if you have any questions about your brewer, please do not hesitate to reach out to our Consumer Care team at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Aaron W
Verified Purchase:Yes
The first 1-2oz of brew is always clear water. That’s up to 25% of a cup of coffee. By the way, the shot doesn’t really taste like espresso. It lacks the aroma and intensity. I even purchased Lavazza Super Creama for it. It lands somewhere in between of a typical k cup and espresso. I get this machine is not going to produce a real cup of espresso and I have adjusted my expectations accordingly. I’m waiting to replace this machine under warranty but it’s currently out of stock. Hope I get a better one. I can’t recommend this product given my experience.
Response from keurig.comBy Keurig Consumer Care, September 5, 2025
Thank you for your review, Aaron. We're sorry to hear that your K-Crema coffee maker didn’t meet your expectations and appreciate the opportunity to assist. Once you're back to brewing, we’d love to hear how your new brewer is working for you. If you have any further questions or need support, please don’t hesitate to contact our Consumer Care team at 866-901-2739, available seven days a week from 7:00 AM to 10:00 PM EST.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
I was looking for a coffee maker that makes strong coffee, which is my favorite! This one does it!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, September 5, 2025
Thank you so much for your review and feedback! We're very glad you're enjoying your K-Crema coffee maker.
Written by a customer while visiting keurig.com
Posted by: Buddy B
Verified Purchase:Yes
Had to have the Crema machine and it works great! Would like a little more crema, but it does give a quarter inch or so at the top. Will experiment with different K-Cups to see what works best. So far so good!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, September 5, 2025
Thank you so much for reviewing your K-Crema coffee maker and for your kind words. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Ehhok
Verified Purchase:Yes
The crema isn’t much different than a traditional brew. I was hoping for something better.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, September 5, 2025
Thank you for sharing your feedback. We're sorry to hear the K-Crema didn’t meet your expectations. For the best results with your Crema, we recommend using a dark roast and a cup that allows the drip tray to be positioned at its highest allowable setting. These adjustments can help enhance the Crema’s texture and longevity. If you’d like personalized tips or assistance, our Consumer Care team is always happy to help at 866-901-2739. We appreciate you taking the time to share your feedback with us.
Written by a customer while visiting keurig.com