Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Average customer rating
4.5
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
136
4 Stars
24
3 Stars
11
2 Stars
4
1 Star
6
92%of customers recommend this product.
(
142 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Customer Rating
3
It's too big
on January 28, 2024
Posted by: nmbr1cupcake
from Seattle
The phone's computer is amazing. The cameras are fantastic. It does everything perfectly. It's just not comfortable to hold onto. It doesn't fit in my hands. I have to hold it with both hands to do anything.
I would recommend this to a friend!
Features
5
Performance
5
Design
1
Value
4
Response from Samsung USBy Social Commerce, January 29, 2024
Salutations Nmbr1cupcake,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. If the Galaxy S23 Ultra is too large for your liking, we do offer the S23 Series in several sizes to suit your needs. The S23+ and the S23 are two options available in the S23 Series that may be better suitable for your hands. If you're looking to upgrade your device soon, take a look at our new S24 Series! Feel free to contact Samsung Support if you would like any additional assistance. We're always happy to help! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23/
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. If the Galaxy S23 Ultra is too large for your liking, we do offer the S23 Series in several sizes to suit your needs. The S23+ and the S23 are two options available in the S23 Series that may be better suitable for your hands. If you're looking to upgrade your device soon, take a look at our new S24 Series! Feel free to contact Samsung Support if you would like any additional assistance. We're always happy to help! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23/
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on January 16, 2024
Posted by: kailas
from New York, NY
Expertise:Intermediate
I was using s20 ultra. I was very happy with it. So I bought s23 ultra. I love the picture quality of s23 ultra. Also having the pen, when taking self shots.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG BEST IN THE GAME!
on January 5, 2024
Posted by: Jacob
from California
Expertise:Intermediate
Love it had the note 20 ultra
Made the upgrade camera way nicer
The feel is very premium screen is higher quality!
Made the upgrade camera way nicer
The feel is very premium screen is higher quality!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Updated S22 ultra
on January 4, 2024
Posted by: Donski USA Canada
from New York
Expertise:Intermediate
My very good decision on investing on a camera phone. I started with S22 ultra and it is my workhorse camera during my family gathering and roadtrips to USA and Canada. It is small and compact fits in my pocket and need to bring bulky camera and lens. 512gb capacity is the sweet spot for photos and videos. The picture qualities are very good in most conditions. Decent shutter speed. Also this is a low light camera so less to no noise and sharp capture. I upgraded to S23 ultra because of the processor and memory. It is not perfect but I am very happy with this phone. Great investment.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on January 1, 2024
Posted by: Big AL
I've only had it two weeks, still discovering the features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S23 Ultra has the unique abilitys
on December 10, 2023
Posted by: Ugodnick
from Brooklyn NY
Expertise:Expert
The Galaxy S23 Ultra has the unique ability to record video in 8k at 30 fps, the newest and most high-quality picture standard available. The S23 Ultra offers improved low-light capture, a wider field of view, and enhanced zoom capabilities.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Features
on December 5, 2023
Posted by: Shaya
from BOSTON MA,
This phone was given to me as a gift and this is the Best gift ever I've been waiting to buy one and pow I have it. This phone does so much the camera has many Features. The pin is out of this world I had other phones with pind but this one takes the cake. I would Recommend anyone whom been looking to get this phone to go ahead and buy one you won't be disappointed. Im very happy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Connectivity bad
on November 18, 2023
Posted by: Zeus
from Prairie du chien wi
Expertise:Expert
Poor connectivity does not get good signal on any network
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
4
Value
3
Response from Samsung USBy Social Commerce, November 23, 2023
Salutations Zeus,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have a free moment, please take a look at the article that I have linked below titled, "Issues with mobile network connection on Samsung phone or tablet" to conduct a few troubleshooting steps to help resolve what you may be experiencing with your Galaxy S23 Ultra. Please do not hesitate to reach out to Samsung Support if you have any questions or if you would like any further assistance after reviewing the provided resource. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have a free moment, please take a look at the article that I have linked below titled, "Issues with mobile network connection on Samsung phone or tablet" to conduct a few troubleshooting steps to help resolve what you may be experiencing with your Galaxy S23 Ultra. Please do not hesitate to reach out to Samsung Support if you have any questions or if you would like any further assistance after reviewing the provided resource. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US