Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Average customer rating
4.5
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
136
4 Stars
24
3 Stars
11
2 Stars
4
1 Star
6
92%of customers recommend this product.
(
142 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Customer Rating
1
on March 17, 2023
Posted by: DonT
I bought this a month ago and want to give it back...always with the ' connected without internet '. There is no enjoyment..most of the time I give up on waiting to reach a particular site because of this connectivity issue. I already know it has been affecting other buyers of this phone so why is it taking so long to come up with a fix for it.
Response from Samsung USBy Bethany, Social Commerce, March 30, 2023
Hi DonT... We appreciate you taking the time to review the Samsung Galaxy S23 Ultra. At Samsung, we value your input feedback as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a few links that should help concerning the connectivity of your device. Also, since it's still under warranty, I've linked our warranty department as well. Please reach out to them, or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
msng.us/Samsung-Support
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
msng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
love the responsivness
on March 17, 2023
Posted by: gmdupe
from Maine
Expertise:Intermediate
I am so very pleased with this phone and its camera.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal.
on March 15, 2023
Posted by: Beautifull
from New York
Expertise:Expert
This phone is Awesome. Everything you seen a commercials it does but better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on March 15, 2023
Posted by: Chris
from Peach Bottom
Expertise:Intermediate
Best phone I ever had. Still learning the features though lol
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the S Pen!! Camera is also great.
on March 14, 2023
Posted by: ScottyH
from Gering, Nebraska
Expertise:Intermediate
Had all true for about a month now and overall one of my favorite fronts. I've ever owned
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent piece of electronics
on March 14, 2023
Posted by: Roro
from New York
Expertise:Beginner
I bought it 2 and a half weeks ago. The screen is easy on the eyes!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good smartphone. Better than s22 ultra
on March 13, 2023
Posted by: Sam Lee
from Houston TX
Expertise:Expert
So far, i like everything about it. Battery life is a huge improvement. Camera too. I am also fan of the shape. I wish it was more like the s23 plus though.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone that can do everything
on March 13, 2023
Posted by: Jeg8
from Washington
Expertise:Expert
I am surprised at how much I am using the stylus. It's really nice to have. The camera is next level. Even without using 200 MP, photos are sharp and colors are well balanced. The portrait effect is hands down better than iphone and Pixel. Battery life is fantastic, too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US