Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Average customer rating
4.5
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
136
4 Stars
24
3 Stars
11
2 Stars
4
1 Star
6
92%of customers recommend this product.
(
142 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Customer Rating
5
I love it!!!!
on March 30, 2023
Posted by: natally6
from California
Expertise:Beginner
I recently got gifted the samsung s23 ultra, I've been an iPhone user for many years. I honestly just got tired of the iPhone, no real upgrades, and the battery life sucks. I can honestly say, that the Samsung is the best in every way possible.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Black Panther
on March 29, 2023
Posted by: Chubbs
Thank you very much for having me. I greatly appreciate you.
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone
on March 27, 2023
Posted by: JonC
from Los Angeles
Expertise:Intermediate
Came from a Galaxy S10 plus.... It's good same stuff but a lot faster. A lot better camera. Biggest issue is the Volume is on the right side. I know it's been like this for a few years now. But it's the biggest pain in the neck.
And no SD card slot. Which again hast been this way for a few years now.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
4
Value
1
Response from Samsung USBy Debra, Social & Commerce, March 30, 2023
Aloha JonC, thank you for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your transparency as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Even though expandable storage options are absent in the Galaxy S23 Ultra, the device is offered with 3 storage options: 256GB, 512GB and 1TB with an 8GB or 12GB RAM. Cloud based storage options are also available to you like Samsung Cloud, Google Drive, and Microsoft OneDrive if you would like even more storage. Check out the Samsung article titled, "Manage storage on your Galaxy S23 series phone" for more great information regarding storage options on your device. For your convenience, I have also included a link below with the side-by-side comparison between the Galaxy S23 Ultra and your previous Galaxy S10+ so that you can see just how different the Galaxy S23 Ultra is. If you have any questions for us or if you would like to share any additional feedback with us, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Warranty-Info smsng.us/Twitter-Messages smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091942/ https://www.samsung.com/us/smartphones/galaxy-s23-ultra/buy/galaxy-s23-ultra-256gb-t-mobile-sm-s918uzgaxau/?adobe_mc_sdid=SDID%3D4E395EEC55A487C7-15B0A51B713F628D%7CMCORGID%3D48855C6655783A647F000101%40AdobeOrg%7CTS%3D1680179950&adobe_mc_ref=https%3A%2F%2Fwww.samsung.com%2Fus%2F
https://www.samsung.com/us/support/answer/ANS00091942/ https://www.samsung.com/us/smartphones/galaxy-s23-ultra/buy/galaxy-s23-ultra-256gb-t-mobile-sm-s918uzgaxau/?adobe_mc_sdid=SDID%3D4E395EEC55A487C7-15B0A51B713F628D%7CMCORGID%3D48855C6655783A647F000101%40AdobeOrg%7CTS%3D1680179950&adobe_mc_ref=https%3A%2F%2Fwww.samsung.com%2Fus%2F
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone!
on March 23, 2023
Posted by: Philibuster
from Columbus Ohio
Expertise:Expert
I've been running my S23 Ultra for about a month now and it is the biggest upgrade I've ever seen between phones only two years apart. I love the S Pen and it made me remember how much I liked being able to handwrite notes on my devices. It was easy to set up and now all my files and photos are accessible from any of my devices.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Overall
on March 21, 2023
Posted by: Jeff
from Virginia
Expertise:Intermediate
I've had the phone for about a month now and while there has been a lot to learn in order to use it more effectively. I've enjoyed the learning and I'm getting more out of the phone itself!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best Samsung Galaxy ever
on March 20, 2023
Posted by: Bobthahog
from Lebanon, Indiana
Expertise:Expert
This is the best Samsung phone in a long time. The idle drain time is excellent. Samsung used to have a problem with phones draining battery even while sitting idle but this phone does excellent and it is so fast and the battery life is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone
on March 18, 2023
Posted by: Russianx31
from Miami fl
Expertise:Intermediate
Great and amazing phone, everything fantastic except the s pen that's not working properly. That's the reason I can't give 5 star but other than that Great phone
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy Debra, Social & Commerce, March 22, 2023
Hello Russianx31, thank you for finding the free time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enjoyable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without knowing more information about the functionality of your S Pen, I would like to ask you to reach out to Samsung Support for further assistance and troubleshooting. Thank you for being a valued Samsung customer. – Debra smsng.us/Samsung-Support smsng.us/Warranty-Info
smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Super incredible device!
on March 18, 2023
Posted by: Dospolucas
from San José CA
Expertise:Expert
Love my device. It is a powerful tool at work and home!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US