Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Average customer rating
4.5
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
136
4 Stars
24
3 Stars
11
2 Stars
4
1 Star
6
92%of customers recommend this product.
(
142 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Customer Rating
5
Best Android phone yet.
on June 10, 2023
Posted by: Randy
from Anchorage, Alaska
Expertise:Intermediate
A little of heavy but that's due to the awesome battery that lasts longer than any phone I've ever had. The 23 Ultra is fast and capable and the camera was the main reason I spent the money and I am so pleased I did, the camera is great.
I just added a Galaxy 4 Classic watch and find it makes the phone even better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone!!!
on June 10, 2023
Posted by: Oregon
from Medford, OR
Expertise:Intermediate
I am so glad I waited a bit to be able to get this phone; it is amazing. Compared to all my past phones, this phone is light-years better. I'm glad Samsung is competing seriously in the smartphone market; this phone is a joy to behold!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Greatness produced!
on June 8, 2023
Posted by: stevehk31
from Stamford, CT
Expertise:Intermediate
I purchased this from Samsung, switching from an Apple iPhone 13 Pro Max. I will never go back to an Apple device!! Samsung, you did it again. I did not realize how great your phones were in addition to your televisions and Galaxy ear buds. My fault. But you now have a customer for life! I have recommended your products to my friends and family. Thanks again for giving us these awesome products.
Steve
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Unbelievable brain 🧠
on June 7, 2023
Posted by: Shimon
from Philadelphia
Expertise:Expert
20 year I'm using only Samsung technology so smart
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
mOiStUrE hAs BeEn DeTeCtEd In YoUr ChArGeR
on June 5, 2023
Posted by: Travis
I have gone the last 4 days putting my phone in rice until the moisture notification goes away, just for the notification to come back hours later. I am so sick of Samsung not allowing the phone I purchased to charge when I don't even take this thing the bathroom when I shower. I have cleaned the port and have not got any water in it. That's such a basic function of a mobile phone is being able to charge it. No, I am NOT being forced into buying a wireless charger that will probably have its own slew of issues just so you can make more money off of me. How did this make it through testing?!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 6, 2023
Hey Travis, thank you for sharing your feedback on your Samsung Galaxy S23 Ultra. We completely understand the necessity of a functioning charging port, especially if you have taken all the precautions to prevent any liquid of getting in to your device. We have provided links to the Customer Care+ Team, Samsung Support Team, and warranty information for your device to help you resolve this difficulty. We appreciate you being a Samsung customer, and look forward to helping you make the most out of your device. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on June 4, 2023
Posted by: Nicklee06
from Missouri
Expertise:Intermediate
Hey how are you doing. I love this phone and this experience.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome great features and upgrades
on June 3, 2023
Posted by: Luv2shop
from LA CALIFORNIA
I bought this about a month ago and glad I did great features
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The BEST
on June 3, 2023
Posted by: Sam Shen
from Anaheim, CA
Expertise:Expert
I tried IPhone 14 Pro Max and found out that the S23 Ultra much better in every way.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US