Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Average customer rating
4.5
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
136
4 Stars
24
3 Stars
11
2 Stars
4
1 Star
6
92%of customers recommend this product.
(
142 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Customer Rating
5
I Always stick to Samsung!
on July 21, 2023
Posted by: Al D
from Cranford
Expertise:Intermediate
When you are a Android person, Apple can't compare to it. From Craftmanship to Camera! Two thumbs up! Excellent phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Let down a bit.....
on July 20, 2023
Posted by: Maury
from Dallas, TX
Expertise:Intermediate
For some reason it's sluggish on multiple occasions. I've had the sim card replaced recently, did a factory reset prior and post sim replacement and I have about 80% of storage with no apps running in the background (because I make sure to stop those when I'm not doing anything) and nothing seems to help. I should have kept the S22 Ultra, that one seems to move more smoothly than this one, only thing I love about this one is the camera. 🤷🏾
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
4
Response from Samsung USBy Debra, Social Commerce, July 21, 2023
Greetings Maury,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S23 Ultra is up to date. If you find yourself running low on storage, Samsung Cloud, Google Drive, and Microsoft OneDrive are a few cloud based storage options that are available to you, if needed. Check out the Samsung article titled, "Manage storage on your Galaxy S23 series phone" for more great information regarding storage options on your device. If you would like additional assistance after reviewing the resources provided, please do not hesitate to reach out to Samsung Support when it is convenient for you. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01203575/
https://www.samsung.com/us/support/answer/ANS00091942/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S23 Ultra is up to date. If you find yourself running low on storage, Samsung Cloud, Google Drive, and Microsoft OneDrive are a few cloud based storage options that are available to you, if needed. Check out the Samsung article titled, "Manage storage on your Galaxy S23 series phone" for more great information regarding storage options on your device. If you would like additional assistance after reviewing the resources provided, please do not hesitate to reach out to Samsung Support when it is convenient for you. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01203575/
https://www.samsung.com/us/support/answer/ANS00091942/
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone as great as the S22 Ultra
on July 20, 2023
Posted by: Rey Cena
from Los Angeles CA
Expertise:Expert
After having this phone for a month it is almost the same as the S22 Ultra. But it is still a great phone. It sure beats the Iphone
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
EMAIL
on July 13, 2023
Posted by: CRAZIMOM
from INDIANAPOLIS
I got this 2 weeks ago and still having trouble getting all my emails to come up it. I change like I'm suppose to but go to get my mail and it's still at the original one
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
5
Value
1
Response from Samsung USBy Debra, Social Commerce, July 14, 2023
Greetings CRAZIMOM,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Having trouble with unresponsive apps? It may be time to give them a good spring cleaning. Don't worry, you don't have to uninstall the app or reset your phone. Instead, clear the app's cache or data. When you do this, any problematic files or bugs in the app will be deleted. You can also use your phone's Device Care features to limit background apps and help your battery last longer. Steps may vary depending on the software version and the app selected. When you have the opportunity, please review the article titled, "Clear the app cache and data on your Galaxy phone" for some helpful information to help you resolve what you have been experiencing with your email. If you would like any further assistance after reviewing the resource provided, please feel free to contact Samsung Support at your convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077611/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Having trouble with unresponsive apps? It may be time to give them a good spring cleaning. Don't worry, you don't have to uninstall the app or reset your phone. Instead, clear the app's cache or data. When you do this, any problematic files or bugs in the app will be deleted. You can also use your phone's Device Care features to limit background apps and help your battery last longer. Steps may vary depending on the software version and the app selected. When you have the opportunity, please review the article titled, "Clear the app cache and data on your Galaxy phone" for some helpful information to help you resolve what you have been experiencing with your email. If you would like any further assistance after reviewing the resource provided, please feel free to contact Samsung Support at your convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077611/
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, great build overall a beast
on July 12, 2023
Posted by: U samma
from Lakeland fl
Expertise:Expert
This phone is by far the best android phone money can buy. Super fast, stable, display is great and the building quality is amazing. I love this phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Honestly...Not Impressed
on June 28, 2023
Posted by: CSC Guy
from Tulsa, OK
Expertise:Expert
You would think after going from a 6 year old (working great Note 9) to the "top of the line brand new" S23 Ultra would be amazing.
You would be wrong in my opinion. It's slightly "faster", but the battery doesn't last 1/3rd as long, much more overly complicated foe the sheer sake of being "upgraded" and it spends more time LOOKING for 5G than anything else.
Same location, plan, wifi and everything as before.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 29, 2023
Hey CSC Guy, we appreciate you taking time to share your feedback on your Samsung Galaxy S23 Ultra. We would be more than happy to assist you with the learning curve of your new device or any difficulty you experience. We will say without knowing how long you've owned the device it does have a 5000 mAh adaptive battery. It will seem at first as though the battery isn't lasting as long as it should. This is the learning period for the battery that will increase after short period of usage and learning your habits and making necessary adjustments to the consumption. If you are experiencing a learning curve with the new features or changes, we have provided a link to the full product manual and the Samsung Support Team. The manual will lay out all the features available on your device and where to find them in your settings. The Samsung Support Team can assist you if there is a true defect with your device or if you have questions that you would like assistance with. We have also included a link about the 5G connectivity of your device. We appreciate you being a Samsung customer. -Elizabeth
Use 5G on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS00083184/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Use 5G on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS00083184/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Na
on June 26, 2023
Posted by: Na na na
from Rutherfordton NC
Expertise:Beginner
No i have the c galaxy note ultra s 23 i do have galaxy note 20 but i do wont the galaxy note ultra s 23 i love my note 20
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Not worth upgrading to S23 Ultra
on June 17, 2023
Posted by: chilval
from fremont, ca
Expertise:Expert
I would not have upgraded this from Note 20, if I had known that they removed the micro SD slot. This is the main reason i switched from iphone to android. rest of the the features are on par with the industry. Samsung camera is better than iphone, in my oipion.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 19, 2023
Hey there Chilval, thank you for your feedback on your Samsung Galaxy S23 Ultra. We understand wanting to be able to expand the storage capacity of your device and keep all of your data and memories with you. We would be more than happy to help you discover digital storage options that are now available to you if you find the capacity of your device to be lacking. This helps you keep all of your memories, transfer when the time comes for new devices, and help keep the integrity of your device safer from damage. We appreciate you being a Samsung customer, and have included a link to the Samsung Support Team if you have questions or would like assistance. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US