Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Average customer rating
4.5
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
136
4 Stars
24
3 Stars
11
2 Stars
4
1 Star
6
92%of customers recommend this product.
(
142 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Customer Rating
5
Great well made Phone
on August 22, 2023
Posted by: angden0610
from Springfield, MA
Expertise:Expert
Ever since I bought this Phone, I became more a photo enthusiast and I am enjoining to the max. I mostly use it to take fabulous panoramic, portrait photos to almost everything and it comes out just great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY IF YOU TALK TEXT
on August 20, 2023
Posted by: Xochitl
Wish I knew this before I wasted my money. I had google phones for years but bought this phone for the superior camera. The talk text on the Samsung phones are infamous for not working properly. Every second! time I attempt to talk text, it stops after the first word. This is a known defect. There is no fix. If you like to talk text, as I do, stick to google phones.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Debra, Social Commerce, August 21, 2023
Greetings Xochitl,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Please take a look at the article that I have linked below for you titled, "Reset Bixby on your Samsung phone or tablet." This article will help you reset your Bixby and may help you resolve what you have been experiencing with your Galaxy S23 Ultra's talk to text feature. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Please take a look at the article that I have linked below for you titled, "Reset Bixby on your Samsung phone or tablet." This article will help you reset your Bixby and may help you resolve what you have been experiencing with your Galaxy S23 Ultra's talk to text feature. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Written by a customer while visiting Samsung US
Customer Rating
5
S23 Ultra has many amazing features!
on August 19, 2023
Posted by: Gio10
from Minnesota
Expertise:Expert
I bought the S23 Ultra on March 4th as a trade in with the S22 Ultra, even though they look similar, but that phone is way superior in all aspects, it has literally the best camera in a phone, it's super fast, and reliable, and so satisfying to use, it is the best phone of the year and it's not even close!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love this phone BUT....
on August 19, 2023
Posted by: LoriH
from Westminster, CA
Expertise:Intermediate
Love this phone and I would use it more if the stupid ads weren't so bad. I hate the ads and I get very frustrated at them.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Debra, Social Commerce, August 21, 2023
Good day LoriH,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Ads can be really intrusive, especially when they keep popping up on your screen. In most cases, if not all, pop-up ads are caused by a third-party app you recently installed. It is time to get rid of these pop-up invaders and get your phone - and peace of mind - back. When you have the free time in your schedule, please take a look at the article that I have linked below titled, "Get rid of pop-up ads on your Galaxy phone" to learn how you can get rid of those pesky unwanted ads. Feel free to contact Samsung Support if you have any questions or if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00084982/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Ads can be really intrusive, especially when they keep popping up on your screen. In most cases, if not all, pop-up ads are caused by a third-party app you recently installed. It is time to get rid of these pop-up invaders and get your phone - and peace of mind - back. When you have the free time in your schedule, please take a look at the article that I have linked below titled, "Get rid of pop-up ads on your Galaxy phone" to learn how you can get rid of those pesky unwanted ads. Feel free to contact Samsung Support if you have any questions or if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00084982/
Written by a customer while visiting Samsung US
Customer Rating
5
So far so good.
on August 19, 2023
Posted by: Bobby Hovatter
from Morgantown West Virginia
Expertise:Intermediate
So far so good. The impoverishment in the battery is what's surprised me most, it is much better than the S22 Ultra. Also wow what a camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on August 18, 2023
Posted by: stopher918
from Cartersville, GA
Expertise:Intermediate
This phone is amazing. It works perfectly. So smooth and intuitive.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on August 15, 2023
Posted by: DOLLAR BILL STONE
We will see how it goes in the future if anything changes l will let you know
Written by a customer while visiting Samsung US
Customer Rating
1
It doesn't include a charger
on August 13, 2023
Posted by: Eduardo
The cellphone is good in general, but the fact that the box does not include a charger is not an improvement, in the past, phones used to include charger, headphones and even a case. It is also not an environmentally friendly feature because anyway you will still have to buy a charger, so you just have to spend more money than the phone cost.
I would recommend this to a friend!
Features
1
Performance
5
Design
5
Value
1
Response from Samsung USBy Debra, Social Commerce, August 14, 2023
Hey there Eduardo,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The inclusion of wall chargers with our new phones was discontinued in 2021 and with so many people already having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Please feel free to contact Samsung Support if you have any questions, if you would like help troubleshooting your device, or if you would like to share any other feedback with us regarding your purchase. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The inclusion of wall chargers with our new phones was discontinued in 2021 and with so many people already having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Please feel free to contact Samsung Support if you have any questions, if you would like help troubleshooting your device, or if you would like to share any other feedback with us regarding your purchase. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US