Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Average customer rating
4.5 out of 5
4.5
(181 Reviews)
Open Ratings Snapshot
Rating breakdown 181 reviews
5 Stars
136
4 Stars
24
3 Stars
11
2 Stars
4
1 Star
6
92%of customers recommend this product. 
(
142 out of 155
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Customer Rating
5 out of 5
5
Great phone, great experience.
on September 13, 2023
Posted by: Kurisk
from Portland, ME
Expertise:Intermediate
I've always been a Note fan, briefly changed to the fold, but i'm back in the Note family. Ahem, the Galaxy Ultra.. This phone is fast, great camera, all of the Samsung bells and whistles you expect to get and features that literally make my Iphone friends jealous.
Keep up the good work.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love at first sight.
on September 11, 2023
Posted by: Maxx
from Lexington, Ky
I love this phone!!! Have just barely scratched the surface of all its capabilities!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung really?
on September 10, 2023
Posted by: Anonymous
I bought this phone 9 days ago. I've been a iphome user for 6 years. This is new to me because ive never owned a samsung. BUT! i did have androids. I love it but as an everyday phone it's has been a little challenging to put it in my pockets And the clothing industry isnt too kind to women. (We need bigger pockets) The phone is big!!!! So beware. I have thought about returning it. 🤔 due to my small hands but its hard to let go. Like honestly. It's great for movies and gaming. It makes me feel good by having it. I feel like it could use some improvements with The audio transmission.. The built in camera is amazing. Snapchat has its days. But I'm also satisfied. I love the pen. You get a coloring app for free. Which I find pretty cool. As an artist the pen comes in handy with quick sketches. I love the ability to customize my phone any way i want. I've been changing my wallpaper and theme like crazy. I love that samsung also has apps already on your phone ready for you to live a healthy life. Apple always wanted me to buy everything. But this has been an experience that I'm not ready to give up on. The software could be smoother In my opinion. The battery life is also great. I do find myself a little paranoid from previous phones so I always keep that Thang on me (charger) because you never know. when it comes to headphones!!! Ugh. It's been hard to find something. I love making music on my phone. I find myself reaching for my apple headphones but its not compatible with charger port. So it's been frustrating that I can't make music right now. Hopefully I can find something that'll work. It's feels right but also feels wrong. I just know for my money tho I'm happy with this choice because itd new and Apple restricts it's users but its software is yet to be beaten. Nothin ever truly changes with iphone. It just feels like a phone being cloned every year with higher price. I can tell with samsung. You won't be getting the same thing. They will find ways to improve their phones one way or another. Still need improvements but its all good
im not mad at mt decision. I'm excited to be apart of the team. For an android too I'm impressed with the emojis. Google is new to the phone game so I'm not ready to explore them yet. But maybe i will one day...I love the apps tho pooky! But with all honesty. I can't let this phone go. Its kinda hard to...
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Excellent Camera and super fast
on September 7, 2023
Posted by: Action
from San Francisco
Expertise:Expert
While the phone is super fast and camera is amazing, it lacks expandable storage. Compared to previous models, it weighs more making holding the phone little awkward.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love the screen size
on August 31, 2023
Posted by: Grandmother of five
from Texas
Just got the phone in the last few weeks. I needed a phone that had a volume control that would be high enough for me do to the fact I have a hearing impairment. The down side was not being told when I bought the phone it did not come with a charging block. I was told that people use a previous charging block. That does not work when all you have is USB size
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ever since the note 20 +
on August 29, 2023
Posted by: Jean
from Boston Massachusetts
Expertise:Intermediate
I was feeling bad knows that they will no longer make the Notes no more but after getting the S23 ultra i experience the best of Samsung
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Very Good features
on August 24, 2023
Posted by: Karbinho
Expertise:Intermediate
I bought this a month ago and I'm so happy 😊 but I'm not satisfied with the battery performance I'm really in this situation
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features
on August 23, 2023
Posted by: Blackout 4208
from Allentown pa
Expertise:Intermediate
I've had this phone for about 3 weeks now I love the features it has. The camera is great along all the many different things you can do with this phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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