Customer reviews from sharkninja.com
Shark - EX251BRN CarpetXpert HairPro Carpet and Stain Cleaner with 2 Tools
Average customer rating
1
(1 Review)
Rating breakdown 1 review
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for Shark - EX251BRN CarpetXpert HairPro Carpet and Stain Cleaner with 2 Tools
Customer Rating
1
on December 22, 2025
Posted by: Smmmm
At first seemed great then leaked fluid everywhere from the electrical housing. Called and messaged shark and can barely even get a response for a warranty claim.
Response from sharkninja.comBy SharkNinja, December 22, 2025
Hi there,
Thank you for sharing your experience and letting us know about this. We can imagine how disappointing that must have been to have your unit leak, and we’d really like the chance to turn this around for you. Please reach out to us through this link: https://support.sharkninja.com/contact-us, and we’ll work closely with you to get everything sorted quickly.
Kind Regards,
Shark Clean US.
Thank you for sharing your experience and letting us know about this. We can imagine how disappointing that must have been to have your unit leak, and we’d really like the chance to turn this around for you. Please reach out to us through this link: https://support.sharkninja.com/contact-us, and we’ll work closely with you to get everything sorted quickly.
Kind Regards,
Shark Clean US.
Written by a customer while visiting sharkninja.com
