Customer reviews from sharkninja.com
Ninja - Foodi Smart XL Pro 7-in-1 Indoor Grill/Griddle Combo - Black
Average customer rating
4.4
(327 Reviews)
Rating breakdown 327 reviews
5 Stars
241
4 Stars
43
3 Stars
8
2 Stars
15
1 Star
20
87%of customers recommend this product.
(
265 out of
305)
Customer Reviews for Ninja - Foodi Smart XL Pro 7-in-1 Indoor Grill/Griddle Combo - Black
Posted by: Slywash21
from Temple Hills, MD
Gender:Male
Verified Purchase:Yes
We just love this product. It’s quick and we don’t have to use our stove as much.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great grill, not great users guide
on July 29, 2022
Posted by: Tom75
from Columbus, OH
Gender:Male
This grill is was designed to help with kitchen food preparation which it does very well. However, I have a continuing problem using the grill.
The instructions say to first inset the thermometer into the jack on the right side of the unit until it is fully inserted and clicks into place. I have done this but my unit, but then my unit will cut off during preheating and ask that the plug be inserted into the unit. As this plug is already inserted into the unit this was very confusing to me.
I called customer help with Ninja and was told to NOT plug the thermometer jack into the unit until after preheating is complete. I have done this and no further problems have happened.
It seems that the directions are incorrect and need to be changed.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Posted by: Linda
from Bonners Ferry, ID
Gender:Female
Verified Purchase:Yes
I bought this machine 3 months ago. Use it all the time. Was super excited about the thermometer feature so I could set what type of food and internal temp. Unfortunately it was great once and since it just keeps telling me to plug it in. Works for 10 secs or so then keeps telling me to plug in. They sent me new thermometer but it is doing it with new one also. It has to be problem with where it plugs in. Fault in machine. Will see how hard it is to make them stand up to 3yr warranty.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Quit working after few months
on July 18, 2022
Posted by: LC 50
from Arkansas
Gender:Female
I really need a customer service number. I loved mine but it nit working jerks telling me to clues lid when it’s closed. I need it yo work I use it everyday and have only had it nit s year it’s a lot of money to spend if only going yo work 6 months
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Posted by: Undecided
Gender:Male
Verified Purchase:Yes
Great for multi cooking options and grill/grate work nicely BUT due to the slight downward grade almost everything but flat pieces of meat slide to the bottom of the grill. Has happened with brats, corn, and a few other items. This ruins one of the major reasons I bought this.
Written by a customer while visiting sharkninja.com
Posted by: Marty
from Winnipeg Mb Canada
Gender:Male
Verified Purchase:Yes
I wanted one for quite sometime finally bought one love it. It took a while to get used to it but after using it for awhile it works great.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Posted by: Tom1
from South Carolina
Gender:Male
Verified Purchase:Yes
Use it countless time since buying it. Great for breakfast with making pancake and egg. Great for meat with the griddle or grilling part. Fresh or frozen state it come out excellent. So glad I add it to my ninja inventory.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Posted by: Mike
from Bishopville, SC
Gender:Male
Verified Purchase:Yes
I really love the new smart pro grill and griddle. I have the power xl smokeless grill. This new ninja grill and griddle runs circles around that product, I love all the new features with this product especially when it tells you when to flip. I like the thermometer. I have the ninja foodi smart lid, ninja creami and digital oven. Great products.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com