We bought this thinking we could get rid of some of our other small appliances but this is an expensive piece of junk! They’ve even sent us a new one and we have the same problem. The control panel doesn’t work correctly.
I returned the Grill unused as it was much too heavy (22 lbs.with grill plate installed) and cumbersome. The dimensions were listed in the specs however, if the weight was listed, I missed it. Also the lack of side handles was a negative considering the weight. The photo was accurately depicted. When I requested a return authorization, it was processed immediately. No complaints on customer service. Just not a good product for my needs.
It works great. I gave it 4 stars due to a couple things I don't like. First is the angle that grill plate sits at. It is too steep along with the combination of a super slippery coating causes the foods to slide forward. Second is the timer starts on its own while loading food. I wish it would require pressing start after adding the food.
My husband makes me bacon, eggs and pancakes on the griddle and we have made steaks on the grill so far. This is all while wintering in Florida in our Airstream travel trailer. We can cook anytime in any weather because we are cooking inside.
My sister has a similar model and raved about it so much i decided to try it too. I am amazed at how beautifully this cooks EVERYTHING! I now can cook steaks of any kind (beef and pork) perfectly! It’s so easy! With the temperature probe, I will never eat a steak that is under or over cooked. It even tells me when to flip the steak! Grilled veggies are a breeze. I have reheated shrimp, pizza, you name it, and it tastes like I made it fresh. My only complaint is when air cooking with the lid down, veggies end up in the grease reservoir. The angle of the pan makes them slide. I usually put something under the front two legs so it’s not tilted so much. I wish I could adjust the front “feet”. You WILL NOT be disappointed in the oven/grill/griddle. I can also cook 6 pancakes at a time and they are all evenly browned at the same time. Cleanup is so easy! You can put the parts in the dishwasher but I hand wash everything. This product is very well made! It’s a little pricey but I LOVE IT!