Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S26 Ultra 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.8
(18,267 Reviews)
Rating breakdown 18,267 reviews
5 Stars
15,952
4 Stars
1,838
3 Stars
287
2 Stars
85
1 Star
105
63%of customers recommend this product.
(
107 out of
169)
Customer Reviews for Samsung - Refurbished Good - Galaxy S26 Ultra 256GB (Unlocked) - Cobalt Violet
Customer Rating
5
IT'S AMAZING!
on March 9, 2026
Posted by: Ozzykgm
[This review was collected as part of a promotion.] I just upgraded to the Samsung Galaxy S26 Ultra, and wow—it's even better than I expected! I've been using it for a few days now, and it’s honestly hard to go back to any other phone.
Why I'm loving it so far:
The Screen is Unreal: The display is so bright and crisp. Watching videos or just scrolling through my feed feels super smooth. Even under the bright sun, I can see everything perfectly.
Camera Perfection: As someone who loves taking photos, the camera is a dream. The zoom is crazy sharp, and the Night Mode actually works like magic. My photos look professional without even trying!
Super Fast: No lag at all. Switching between apps is lightning fast, and it handles everything I throw at it—from gaming to editing—like a pro.
Battery for Days: I don’t have to worry about my phone dying by the afternoon anymore. The battery life is solid, and when I do need a charge, it's back to 100% in no time.
The AI Features: I thought the AI stuff might be a gimmick, but the photo editing and live translate features are actually super helpful in my daily life.
Why I'm loving it so far:
The Screen is Unreal: The display is so bright and crisp. Watching videos or just scrolling through my feed feels super smooth. Even under the bright sun, I can see everything perfectly.
Camera Perfection: As someone who loves taking photos, the camera is a dream. The zoom is crazy sharp, and the Night Mode actually works like magic. My photos look professional without even trying!
Super Fast: No lag at all. Switching between apps is lightning fast, and it handles everything I throw at it—from gaming to editing—like a pro.
Battery for Days: I don’t have to worry about my phone dying by the afternoon anymore. The battery life is solid, and when I do need a charge, it's back to 100% in no time.
The AI Features: I thought the AI stuff might be a gimmick, but the photo editing and live translate features are actually super helpful in my daily life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slow charging
on March 9, 2026
Posted by: Joephone
[This review was collected as part of a promotion.] Tried different chargers very slow I thought it would charge very fast has not
Value
3
Response from Samsung USBy R&R Team, March 10, 2026
Hello there Joephone, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We would love nothing more than to help you have the best experience possible with your device. We have provided a link to an article to help you with the how different chargers can affect charging speeds. We have also shared a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
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Samsung Community
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Facebook
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Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the privacy protection
on March 9, 2026
Posted by: Dgythw3654
[This review was collected as part of a promotion.] Loving the privacy protection. This is game changing by Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
good experience
on March 9, 2026
Posted by: Fang1212
[This review was collected as part of a promotion.] good quality and good price
LIke it very much~~~~~
LIke it very much~~~~~
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great ai features and amazing screen
on March 9, 2026
Posted by: Jw1002
[This review was collected as part of a promotion.] Galaxy AI FTW? Enough Said?? THIS PHONE IS EPIC WITH EVERYTHING.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone nice feel.
on March 9, 2026
Posted by: Nickname
[This review was collected as part of a promotion.] Looking forward to using this phone to replace my s24 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cutting edge technology
on March 9, 2026
Posted by: Switch1975
[This review was collected as part of a promotion.] I have been using Samsung phones since the S5 and have been impressed with the new features that these devices offer. In my opinion Samsung keeps up with all of the latest technology and offers new, user friendly, customizable software to go with it. The cameras are phenomenal and the Galaxy AI makes life so much more simplistic. I am in love with my new device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst purchased ever. Took 2-3 weeks to receive.
on March 9, 2026
Posted by: BlackLotus
[This review was collected as part of a promotion.] Got Lost during shipment. Samsung is unreasonable. People got phone 2 weeks before me. They sent me a defected phone. Slower then my older phone. I do not recommend Samsung Products. Poor customer support.
Value
1
Response from Samsung USBy R&R Team, March 10, 2026
Hello BlackLotus, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you adjust the refresh rate to help maximize the speed of your device. We have also provided a link to the Samsung Support Team for your convenience if you continue to experience frustrations, or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US