Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S26 Ultra 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.8
(18,333 Reviews)
Rating breakdown 18,333 reviews
5 Stars
16,010
4 Stars
1,843
3 Stars
289
2 Stars
85
1 Star
106
62%of customers recommend this product.
(
104 out of
167)
Customer Reviews for Samsung - Refurbished Good - Galaxy S26 Ultra 256GB (Unlocked) - Cobalt Violet
Customer Rating
5
Great phone with awesome AI features
on May 22, 2026
Posted by: RFamily
[This review was collected as part of a promotion.] Galaxy AI helps with every feature of the phone, from translation during phone calls to writing emails with proper grammar and punctuation. I use Galaxy AI and Gemini everyday on my Galaxy 26 ultra, especially on my photos and memories.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S pen issue
on May 22, 2026
Posted by: Disappointed
I used Samsung ultra 26 for almost 2 months. Yesterday when I was sitting down, my phone dropped. To my surprise, the S pen popped out itself and broken. I am sure I didn't touch S pen and don't know why it can popped out by itself. I checked online and found I am not the only one had this issue. I was so disappointed about it. I used Samsung with S pen since they had Samsung note and never had this issue. Samsung needs to improve their quality.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, May 22, 2026
Hello there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your new device is not meeting your expectations in functionality. We have provided a link to the Samsung Support Team to assist you if you have questions about your S Pen, and how to prevent this from occuring going forward. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features I am a Galaxy
on May 22, 2026
Posted by: LovemyUltra
[This review was collected as part of a promotion.] I am a Galaxy user, I really enjoy my new Galaxy S26 Ultra, it has great features such as Galaxy Al. This helps me with any task I attempt to do. It helps with talk to text, writing skills, suggestions, basically a second brain which is great. I highly recommend anyone to get the new Galaxy S26 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the S series
on May 22, 2026
Posted by: GDestiny
[This review was collected as part of a promotion.] I love the new S26 Ultra. But I have always loved Samsung's S series. They just get better every new model. The camera on here is spectacular super clear almost like your looking at the picture with your own eyes. The Galaxy AI feature is an absolute life saver. It's like having a second me but better, because it has all the information and knowledge that I don't. I can ask it to set my alarm or directions to a location. The S26 Ultra is a must have.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm still learning how to use my device but i love
on May 22, 2026
Posted by: HotcajunHoney
[This review was collected as part of a promotion.] ' IM Still learning my s26 Ultra But I loveIt I Really like the
private screen Option the spen Is Great But if you lose it if expensive to Replace '
private screen Option the spen Is Great But if you lose it if expensive to Replace '
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S24 ultra
on May 22, 2026
Posted by: Officer
[This review was collected as part of a promotion.] My s24 ultra is a really good phone it have a great camera quality and is fast for a phone that is 2 years old and the ai is very good u can add things to pictures or delete things overall the s24 ultra is a very good phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Came from a competition and this wins
on May 21, 2026
Posted by: foxbuilder
[This review was collected as part of a promotion.] This is the first time I've ever bought a phone with my own money and let's just say it was worth every penny. Can't believe how good the gaxely AI after first picking up my phone and testing it out. Thanks samsung for the best first phone I bought.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Favorite Galaxy Yet!
on May 21, 2026
Posted by: CobaltViolet16
[This review was collected as part of a promotion.] I’ve been extremely impressed with the Galaxy S26 Ultra so far. The display is bright, sharp, and smooth, making everything from streaming videos to everyday browsing look amazing. The battery life easily lasts all day even with heavy use, and the overall performance feels incredibly fast and responsive.
Galaxy AI has also been surprisingly useful for quick searches, writing assistance, and everyday tasks, making the phone feel even smarter and more convenient to use.
The camera system is one of my favorite features. Photos come out detailed and vibrant in both daylight and low light, and the zoom quality is especially impressive.
I also love the S Pen functionality for quick notes and productivity.
Samsung did a great job refining the design and software experience.
Everything feels premium, polished, and easy to use. This is easily one of the best smartphones I’ve owned, and I would highly recommend it to anyone looking for a powerful all-around device.
Galaxy AI has also been surprisingly useful for quick searches, writing assistance, and everyday tasks, making the phone feel even smarter and more convenient to use.
The camera system is one of my favorite features. Photos come out detailed and vibrant in both daylight and low light, and the zoom quality is especially impressive.
I also love the S Pen functionality for quick notes and productivity.
Samsung did a great job refining the design and software experience.
Everything feels premium, polished, and easy to use. This is easily one of the best smartphones I’ve owned, and I would highly recommend it to anyone looking for a powerful all-around device.
Value
5
Written by a customer while visiting Samsung US