Customer reviews from motorola.com
Motorola - Refurbished Excellent - moto g stylus 2025 256GB (Unlocked) - PANTONE Surf the Web
Average customer rating
4.2
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
97
4 Stars
20
3 Stars
12
2 Stars
10
1 Star
11
80%of customers recommend this product.
(
60 out of
75)
Customer Reviews for Motorola - Refurbished Excellent - moto g stylus 2025 256GB (Unlocked) - PANTONE Surf the Web
Customer Rating
4
Good enough at the price point
on December 28, 2025
Posted by: Tom S
Coming from a Moto One 5g UW, this is a definite upgrade. The former phone was fragile, this is not. I do have issues with some cables staying in the port, but newer cables seem to ignore the issue.
It's nice to have the option for wired headphones or a headset.
I don't think I'm the right customer for everything having an LLM AI assistant in every app, as I don't use them. Two weeks in and I have mostly disabled every AI assistant.
I wish they were opt-in, rather than opt-out by default.
Very glad I got the device prior to the artificial RAM-pocalypse.
Definitely would have liked larger internal storage, and for a second tray for the removable chip.
It's nice to have the option for wired headphones or a headset.
I don't think I'm the right customer for everything having an LLM AI assistant in every app, as I don't use them. Two weeks in and I have mostly disabled every AI assistant.
I wish they were opt-in, rather than opt-out by default.
Very glad I got the device prior to the artificial RAM-pocalypse.
Definitely would have liked larger internal storage, and for a second tray for the removable chip.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 28, 2025
Hi Tom, Thank you for sharing your detailed feedback. We’re glad to hear the phone is a solid upgrade and that you appreciate the durability, wired headphone option, and overall performance. We appreciate your notes on cable compatibility, storage, and AI features, as this kind of input helps us continue improving our products. We’re happy the device is meeting your needs overall and that you’re enjoying your experience with Motorola. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-stylus-2025/bd-p/moto_g_stylus_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
3
on December 28, 2025
Posted by: 7seven marie
I've had the 2023,2024,and 2025. I must. Say the first problem with all 3 is the low battery warning that you only get at 10%. I forget or something and bye bye off the phone goes. There should be a warning about 2 minutes before it shuts off to leave time to plug it in.
Next issue is consistency of the phone staying the way I have it all 3 demonstrate changes to things without warning., meaning apps moving around or being added from I would assume updates. The 2023 the screen seemed to be the most durable compared to the screen the 24,25 has I've dropped it hundred s of times and the only reason I actually ended up having a problem is because I stepped on it and it cracked inone place but from that point on was compromised . Considering the damage it did sustain I was shocked when I went somewhere one day .the phone was absolutely fine when I left 10 minutes later I grabbed it to use it and nothing it was gone .I smacked it a couple of times and the rainbow screen appeared. The 24 seems to have stronger programming. It's speed and reliability was much better out of the 3. This 25 I have right now I don't know it was incredibly difficult to program my old data the phones don't like to sync with any of the typical apps I had to program it 3 time to get all my data with the proper progression of apps . So pay close attention to the prompts the first time the phone is powered up it is the 3rd thing that comes up. Transfer data .this is the only place and way to do it. That's all I have to say for now.
Next issue is consistency of the phone staying the way I have it all 3 demonstrate changes to things without warning., meaning apps moving around or being added from I would assume updates. The 2023 the screen seemed to be the most durable compared to the screen the 24,25 has I've dropped it hundred s of times and the only reason I actually ended up having a problem is because I stepped on it and it cracked inone place but from that point on was compromised . Considering the damage it did sustain I was shocked when I went somewhere one day .the phone was absolutely fine when I left 10 minutes later I grabbed it to use it and nothing it was gone .I smacked it a couple of times and the rainbow screen appeared. The 24 seems to have stronger programming. It's speed and reliability was much better out of the 3. This 25 I have right now I don't know it was incredibly difficult to program my old data the phones don't like to sync with any of the typical apps I had to program it 3 time to get all my data with the proper progression of apps . So pay close attention to the prompts the first time the phone is powered up it is the 3rd thing that comes up. Transfer data .this is the only place and way to do it. That's all I have to say for now.
Response from motorola.comBy Mitch, Motorola Customer Care, December 29, 2025
Thank you for taking the time to share such detailed feedback, and we’re sorry to hear about the challenges you’ve experienced across multiple devices. As we stand behind our products, we’d love the opportunity to look into this further and help improve your experience. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
4
payment method & shareing with a chromebook? plz??
on December 28, 2025
Posted by: Boo orZues
I have found a few things goung on with my personal moto g & I did not add a oayment method, cause I am nit able to work & should be a home address? but know work address? pleasehelp??
Response from motorola.comBy Mitch, Motorola Customer Care, December 29, 2025
Hi Boo, We're sorry for the confusion you’re experiencing, and thank you for explaining what’s going on. We'd like to help. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
3
Charging issues
on December 28, 2025
Posted by: Edith3
from Los Angeles, CA
I just received this phone yesterday, and I'm already disappointed. It comes with a charging cable but no charging cube. I was able to charge it on my wireless charger yesterday, but when I tried today, the screen flashes and the battery is draining instead of charging. I had to go buy the charging cube and it's charging very slowly. I wasn't expecting a brand new phone to malfunction so quickly.
Response from motorola.comBy Mitch, Motorola Customer Care, December 29, 2025
Hi Edith3, We’re sorry to hear about the trouble you’re experiencing with your new phone. We’ve sent you an email to assist you further with the concern you’re facing. Please check your inbox and reply at your earliest convenience. Thank you!
Written by a customer while visiting motorola.com
Customer Rating
2
Cheap made phone ,,
on December 27, 2025
Posted by: Mark 63
Not what it was supposed to be can't access my saved phone contact easily, and it is not a military grade as it was advertised more or less it's a kids phone my older phone was 10 times better than this 2025
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, December 27, 2025
Hi Mark 63, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with the phone has not met your expectations. We have sent you an email to further assist you with your concern. We'll be waiting for your response.
Written by a customer while visiting motorola.com
Customer Rating
5
on December 24, 2025
Posted by: Tiny in kansas
I switched from the moto edge 2024, and overall I really like it. It has a better screen, expandable storage, earphone jack, easier to hold and a flat screen (not curved). It is a thick phone and a little bit heavy but overall it seems to be a quality phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 24, 2025
Thank you for sharing your feedback! We’re glad to hear that you’re enjoying the upgraded screen, expandable storage, and overall design of your new device. We appreciate your detailed thoughts on the feel and build, and we’re happy it’s meeting your expectations. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-stylus-2025/bd-p/moto_g_stylus_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
1
All wrong suddenly
on December 17, 2025
Posted by: Brad McNew
from Amarillo, TX
I have 1 and after setup and the apps I wanted it was perfect. I opened it few min later and it had the pull down apps on/off
There were white apps over 2 3rd
Page and on pull up all apps there. All my pages gone just 3 of apps. Top the info, charged used% chg %,2 internet, 2 wi fi
2 lines white 1/2 offset 2 lines offset. There more, like someone
To give info on that. Please not good !
There were white apps over 2 3rd
Page and on pull up all apps there. All my pages gone just 3 of apps. Top the info, charged used% chg %,2 internet, 2 wi fi
2 lines white 1/2 offset 2 lines offset. There more, like someone
To give info on that. Please not good !
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 18, 2025
Hi Brad McNew, We’re sorry to hear about the difficulties you’re experiencing. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
3
Read the fine print
on December 14, 2025
Posted by: Woodstock
My issue is not with the phone itself. Seems perfectly fine so far. It does what a phone is supposed to do and at a reasonable price. My problem is with Motorola's marketing. I'm sure this is the way of the world these days but I have never before bought a phone without a charger. It does have a cable with C connectors on each end which was useless to me. I had another charger that will eventually get the job done. I ordered a wireless charger which actually requires a charger for the charger. It came without requisite charger or any kind of cable. Also ordered the 68W high speed charger which after rereading the fine print ALSO COMES WITHOUT THE CABLE. Requires a special cable ordered separately. So as of now I have useless cable that doesn't connect anything, a wireless charger that it a paperweight and waiting on my high speed charger which will also be of no use until I buy another cable. Gee guys can you please come up with a way to make buying a phone just a little more complicated?
Response from motorola.comBy Mitch, Motorola Customer Care, December 17, 2025
Thank you for sharing your feedback, Woodstock. We’re glad to hear that your phone is performing well and meeting your expectations. We understand your frustration regarding the charging accessories. Recent changes to our packaging are part of our efforts to reduce electronic waste, which is why chargers are sold separately. We know this can be confusing, especially when certain chargers require specific cables. We appreciate your input and will share it with our team as we continue to improve the customer experience. If you ever need help, give us a holler or reach out to our official Moto G Stylus community page: https://forums.lenovo.com/t5/moto-g-stylus-2025/bd-p/moto_g_stylus_2025_en.
Written by a customer while visiting motorola.com