Customer reviews from startech.com
Startech - Triple-Monitor Docking Station for Laptops - USB 3.0
Average customer rating
3.8
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
13
4 Stars
1
3 Stars
3
2 Stars
0
1 Star
5
Customer Reviews for Startech - Triple-Monitor Docking Station for Laptops - USB 3.0
Customer Rating
5
Stable and very capable
on May 15, 2020
Posted by: bdemchak
This has tons of ports, and I'm using nearly all of them. I have two 2K DP monitors and a lot of USB. The only port I'm not using is the microphone. On two of the USB ports, I have powered hubs. For the monitors, they're hooked into active adapters that convert from DP to DVI-D. With all of that, what is there to say? I've been using it for 3+ years and I'm very happy. Is there anything better to say??
Written by a customer while visiting startech.com
Customer Rating
5
Plug and Play on windows 10 laptop
on March 23, 2020
Posted by: steve54
I bought this to work from home with speakers, wide screen curved LG monitor, and accessoires from my 13" HP Spectre Laptop. Works perfectly
Written by a customer while visiting startech.com
Customer Rating
1
Major lagging
on March 17, 2020
Posted by: Jakefromthe808
Have a new HP laptop 16GB RAM and SSD. Two DP to HDMI monitors plugged into this dock and major lag on a consistent basis. No lag when one monitor is plugged directly into the laptop and the docking station is disconnected.
Disappointed considering it wasn't cheap. I expected more.
Response from startech.comBy Matt, Customer Support, March 19, 2020
We always try to ensure our customers have exceptional experiences with us and our products and we apologize for the issues you've seen with our USB3DOCKH2DP. This dock should not be lagging as long as it's connected directly into a USB 3.0 port on your computer and not through a USB 2.0 port or a USB hub. Some software, however, may have settings to communicate directly with your graphics card (called hardware acceleration) and this can cause lag when using a docking station. We have a FAQ available on the product support page on how to disable this setting in a number of different software and we'd be happy to help look into this with you if you require any assistance. Please feel free to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
3
When it works it works great
on November 25, 2019
Posted by: rohan
When the dock works it works great but I have the regular issue of it displaying all three of my screens when I'm working but after unplugging my laptop and reconnecting the next day it only showing one screen. So far the only way to fix this has been to reboot my laptop.
Setting it up initially was also a good amount of work and took a fair amount of googling to get all three screens to be recognized. But like I said, when it's working the way it's supposed to, it works great.
machine: 15" - 2019 Macbook Pro
OS: macOS Catalina (10.15.1)
OS: macOS Catalina (10.15.1)
Response from startech.comBy Matt, Customer Support, November 29, 2019
We always try to ensure our customers have exceptional experiences with our products and we apologize for the problems you're experiencing with our USB3DOCKH2DP. Uninstalling and re-installing the latest drivers from our website, as well as ensuring that you're using the latest software updates from Apple on your computer can often fix issues like this. If you require any assistance our Technical Advisors are happy to help. We're available 24 hours a day, 5 days a week and you can reach us at www.startech.com/support.
Written by a customer while visiting startech.com
Customer Rating
3
Great but Windows DisplayLink driver crashes daily
on October 29, 2019
Posted by: grller
2xHD & 1x4K monitors connected from my Windows 10 laptop and works nicely until the DisplayLink drivers crash taking down the display and networking for a few seconds, sometimes 4+ times/day. DisplayLink support are working on it.
Response from startech.comBy Matt, Customer Support, October 31, 2019
We always try to ensure our customers have exceptional experiences with us and our products and we apologize for the difficulties you're having while using our USB3DOCKH2DP. Often problems like this can be fixed by ensuring that all of the computer's internal drivers are fully updated as are any firmware updates. However, we'd like to speak with you to help get this dock working properly for you, and we may even be able to use a remote session to help fix any problems. Please contact us directly for live assistance at www.startech.com/support for assistance. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
4
MacOS 10.15 compatibility
on October 9, 2019
Posted by: VadymT
That's perfect device that I used for couple months with my MacOS and dual 27" ViewSonic monitors without any issues. Now new MacOS 10.15 'Catalina' has arrived. I did the update of the driver to 5.2.1 Beta 2 and got two black monitors. MacOS detects them well, but nothing more. If I switched on/off a monitor, "No signal' message raises.
Written by a customer while visiting startech.com
Customer Rating
5
Great customer service and support!!!
on August 31, 2019
Posted by: KaiDing
I brought USB3DOCKH2DP in dutch webshop BOL.COM, I connected 3 monitors to this dock, but 1 of the monitor keep falling-off and restart. First I thought the cable is broken, so I ordered new display-port cable, the issue was not solved by using new cable. So I called customer service and support StarTech.com, they asked some info's and copy of invoice then they offers to replace right away. Afther 1 week I received new dock and all works well now. Again thank you very much for the support.
Written by a customer while visiting startech.com
Customer Rating
5
Great for MacBook Pro 13 Touch Bar
on March 17, 2019
Posted by: MacConvert
Used this to connect to 2 HDMI resolution monitors via DisplayPort, and run the Mac with the lid closed. Hub also links to webcam, and wired LAN. Set up with magic keyboard and mouse. Hub powers the Mac, so great integrated solution. Make sure to download the latest drivers from DPLink if connecting to display post.
Written by a customer while visiting startech.com