Bought a new furnace and they installed this crappy thermostat.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, July 16, 2021
Hi, your experience is important to us and we'd like the opportunity to understand more about your comment. Our team is ready to help! Visit the Support Center link at the top of the page for ways to get in touch.
We have had the system for several years, several months ago I had a thermostat malfunction, it was changed out but the installer left the original back plate in place. The batteries were replaced shortly afterwards. Recently the batteries were replaced again, with the old ones showing unusual corrosion on the ends. Originally a supporter of the product and seeing the review from exquisite heat, I am suspicious of recurring issues around malfunctions in the backing plate.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, July 16, 2021
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
I have used Honeywell 8000 thermostats for many years, they are reliable and easy to use especially the new Vision Pro 8000. Most of the negative reviews I have read are operator error. All a thermostat is is a smart switch, it is not a magic box or a mind reader. It will only do what you tell it to. Most other brands are insanely difficult to set up and program. This one is easy just follow the prompts and don't try to out think it. If the Vision Pro 8000 is too hard for you to program then have an HVAC tech, change it to the non -programmable setting, he or she can do it after servicing your furnace / heat pump, and CHANGING YOUR FRIGGIN FILTER. These are great thermostats but the background settings need to be set up by an experienced HVAC tech. who knows your equipment and listens to YOUR needs and expectations, it is not a home owner / average Joe install. Yes, I am a tech. a 40 year in the HVAC industry tech, I've installed a few thermostats, and have a bit of knowledge. That being said, I am not a fan of any WiFi or wireless thermostats, but when a customer needs that feature, I install the Honeywell Vision Pro 8000 WiFi version. I really hate seeing Eccobees or Nest thermostats because I know they were most likely installed, and set up wrong by a noob,or they wouldn't be on the wall.
Very difficult to register and activate, once installed, awful user experience
Buy a Nest instead
No, I would not recommend this to a friend.
Response from resideo.comBy Support, July 16, 2021
Hi, we can tell you're frustrated and would like the opportunity to help. Our Support Center link at the top of the page lists the ways you can get in touch.
A HVAC repair person installed this unit to replace an older Honeywell unit that had died. Each time I make almost any sort of change, the process is unbelievably complicated. There are menus without end. Do yourself a favor and buy a different controller.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, October 4, 2021
Hi, thanks for the feedback. We're here to help if you need assistance in the future - just visit our Support Center link at the top of the page to find ways to contact us. -Jerry