Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 256GB (Unlocked) - Lavender
Average customer rating
4.1
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
12
4 Stars
3
3 Stars
0
2 Stars
1
1 Star
3
75%of customers recommend this product.
(
9 out of
12)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 256GB (Unlocked) - Lavender
Customer Rating
4
Great Color that stands out, big screen to view.
on December 18, 2023
Posted by: Jeeves
from Minneapolis MN
Expertise:Intermediate
Not an Apple IPhone, but pretty decent product overall. Easy to use and navigate through apps. Only set back is the Samsung technical department. Hard to get a hold of, hard to comprehend at times, and generally the issue isn't resolved the 1st time around
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great
on December 7, 2023
Posted by: Cams
from Rhode island
Expertise:Intermediate
Around 1 month ago I'm in love with my new phone
Kķkkkkķkkkkkkkkkk
Kķkkkkķkkkkkkkkkk
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Decent
on December 6, 2023
Posted by: Brian
Expertise:Expert
Phone can be super slow and glitchy. Screen locks up and won't work and I'll have to restart device. It's a upgrade from s21 ultra, but not that great
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Social Commerce, December 6, 2023
Hi there Brian,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. For your convenience, I have linked your device's most current software update below. Please ensure that your software has been updated with the latest version available. Feel free to contact Samsung Support afterwards if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. For your convenience, I have linked your device's most current software update below. Please ensure that your software has been updated with the latest version available. Feel free to contact Samsung Support afterwards if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
5
.. Simply Incredible ..
on November 29, 2023
Posted by: Anonymous
from Houston, TX
Expertise:Expert
This phone is powerful, fast, has a great battery life, high resolution screen, and an incredible range of amazing camera features including a downloadable expert raw mode with astrophotography capabilities. The max resolution tops out at 200 megapixels and the Phone features a 10x optical zoom lens with 100x Digital Zoom.
It's unfortunate that the phone does not feature an SD card spot in the SIM tray. This provides one less and very convenient method of restoring much of customized settings, apps and data as well as photos and videos and more susceptible to loss if not backed up to a cloud storage.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The BEST 👌 👍 😍
on October 23, 2023
Posted by: Shakara
from Michigan
Expertise:Expert
Absolutely LOVE ❤️ this phone. The cameras are amazing.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and I will keep you posted if anyt
on October 3, 2023
Posted by: Ace 1
Great phone best Samsung I have bought. Recently I bought it from my old friend q.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 24, 2023
Posted by: Mochalove313
from Alabama
Expertise:Intermediate
I love it the only thing is the battery dies fast!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Biggest disappointment especially for the cost
on May 25, 2023
Posted by: Jmiller0378
from Phoenix, az
Expertise:Intermediate
I absolutely hate this phone. The pen is cool but not worth the rest of the headaches. I will never go with Samsung again. And the past 7 years that is alli bought but never had so many glitches and horrible experiences. Talk to text to text worst and and it freezes up a lot. And the battery life is not as expected. I've had this phone 1.5 months and it sucks except for the pen. I wish I could replace it somehow but now I'm locked in this contract with it. Boohoo samsung got one on us thus year.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 30, 2023
Hello Jmiller0378, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy S23 Ultra. We would be more than happy to help you adjust the settings of your device to align with your needs and help resolve the difficulties you mentioned. With regards to the freezing and glitches you mentioned you can adjust the refresh rate of your device. In your settings app under display you can change from standard to adaptive refresh rate that should help you with a smoother and faster experience. With your Bixby we have included a link below to assist you in troubleshooting and resetting this feature to help with talk to text. The battery life of this device is adaptive and over a short period of time will learn your usage habits and make adjustments to the consumption to maximize the life. If this isn't the case for you, we have also included links to the Samsung Support Team and warranty information for your device. We appreciate you being a Samsung customer and are here to help at your convenience. -Elizabeth
Refresh Rate
https://www.samsung.com/us/support/answer/ANS00086005/
Reset Bixby
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Refresh Rate
https://www.samsung.com/us/support/answer/ANS00086005/
Reset Bixby
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US